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Mercure White Hart Salisbury – reviews, photos

4.0 of 5
St John Street | Wiltshire, SP1 2SD, England
Hotel amenities
Mercure White Hart Salisbury
Mercure White Hart Salisbury
Mercure White Hart Salisbury
Mercure White Hart Salisbury
Mercure White Hart Salisbury
Mercure White Hart Salisbury
Ranked #7 of 10 hotels in Salisbury
4.0 of 5 stars 207 Reviews
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207 reviews from our community

What travellers say about this hotel
  • Car park(8)
  • Very good(7)
  • Hotel room(3)
  • Reception area(3)
  • Clean and comfortable(3)
  • Also great(3)
  • Short walk(3)
  • Staff were friendly(3)
  • Very clean(3)
Traveller rating
    53
    69
    54
    20
    11
Only show reviews for Family (26) | Couples (105) | Business (29)
Date Rating
Surrey, England
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Better than we thought it might be ....”
4 of 5 stars Reviewed 22 January 2012

We spent Christmas 2011 on a Mercure three night package at the White Hart beginning on Christmas Eve.

We really weren't sure it was a good idea but generally the staff went out of their way to try to make everyone welcome and give the whole thing a festive air. There were mummers during dinner on Christmas Eve, a Salvation Army band after for carols and mulled wine and mince pies for those who went to Midnight Mass at the cathedral, a spectacular event whether you believe or not.

Christmas Day brought lunch, tea and cake, a buffet supper and a quiz, and Boxing Day a ploughman's lunch followed by a trip to the panto and rounded off with a posh dinner and entertainment from a table magician who was very good.

Breakfasts were english or continental, and good if a little disorganised if you came down late as we always do.

There seems a lot of emphasis on the food in this review but there seemed a lot of food! By and large it was good, but the veg was overdone more often than not.

We really did enjoy it more than we thought we would. Unless you ask otherwise, you sit on tables of eight or ten so always have a group to talk to and we found that once middle aged people start firing party poppers across the table the ice is broken!

The hotel was good on little touches like a poinsettia in the room and a little box of chocs for each of us.

All in all a good experience at a hotel right in the centre of Salisbury town.

Room Tip: We paid a supplemen for an executive room which had been refurbished and was that bit more comfortab...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Charliestevens about Mercure White Hart Salisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure White Hart Salisbury, responded to this review
25 January 2012
Dear Reviewer

Thank you for choosing the Mercure White Hart for your Christmas Celebrations and for the positive and constructive feedback which has been shared with team.

I was happy to read that the entertainment provided was to your liking as it is important that we have the right entertainment during this Festive period to everyones tastes either musically or otherwise with the quizes, panto and magician.

We will be putting together our 2012 Christmas Offer shortly and hope that we have the pleasure of your company once again.

Kindest Regards

Mark Postlethwaite
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Posted by an Accorhotels.com traveller
Melbourne, Australia
1 review
“Mecure Salsbury Hotel”
3 of 5 stars Reviewed 21 January 2012

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WhiteHartManager, General Manager at Mercure White Hart Salisbury, responded to this review
25 January 2012
Dear Reviewer

Thank you for taking the time to let us know about your recent stay with us.

The hotel is in a great location in the city centre in close proximatey to the shops and historical sites including the cathedral and with ample on site car parking available for our guests.

We do have a number of complimentary papers in the lounge for the guests however when ordered these are charged accordingly and can only apologise that this was not explained at the time. The car parking charges were introduced when the barrier was constructed to ensure that all our residential guests had spaces available to them.

Once again thank you for your feedback and if I can be of any further assistance please do not hesitate in contacting me direct.

Kindest Regards

Mark Postlethwaite
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed by petty charging”
3 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I stayed here for 3 nights so it was not cheap. I couldn't believe that they would not waive the £5 car parking fee. That sort of pettiness always leaves a sour taste.
The hotel room was well equipped and clean but the decor not to my taste. The heating is by using fans which makes heating the room a noisy experience. The carpets were a bit grubby as was the stairway. Good en suite.
I had two breakfasts there. The first time I had the fish which was nice. It wasn't on the menu the second day, instead it was help yourself to hot food in the warmers so tended to be a bit overcooked and dry.
Overall, I was disappointed that my return to a large hotel was not a more pleasurable experience and I will stick to the smaller guesthouses where the food is cooked to order.

Room Tip: I was on the first floor and the room above it had creaky floorboards which was a tad annoying.
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  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rchr about Mercure White Hart Salisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure White Hart Salisbury, responded to this review
23 January 2012
Dear Reviewer

Thank you for your feedback following your recent stay and apologies for not meeting your expectations on this occasion, however thank you for your kind words about the breakfast on the first morning. The breakfast menu is available alongside our hot buffet offering haddock, kippers etc and I can only apologise that a menu was not readily available on the second morning.

The bedroom corridors and stairwells have been recently re carpeted in August 2011 and have asked that the housekeeping team pay particular attention to this when cleaning the public areas.

The car parking charges have been in place for a number of years when the barrier was constructed to ensure that all our residential guests had spaces available to them, and the charges advertised accordingly.

Once again thank you for your feedback and if I can be of any further assistance please do not hesitate in contacting me direct.

Kindest Regards

Mark Postlethwaite
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Las Vegas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Charge was not compatible with on-line Quote and Booking”
3 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

The Hotel is 'OK' - but far from 4 Star.
Location in town was very convenient.
I always hate the check out argument at any hotel when the rate for the room is not what the on-line quote says.
Breakfast was nice.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask familytravelleroften about Mercure White Hart Salisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure White Hart Salisbury, responded to this review
4 January 2012
Dear Reviewer

Thank you for letting us know of your experience with us and apologies for the error with the billing upon departure.

Upon investigation this was due to our F&B and Rooms IT systems not picking up the inclusive rate after the room types were amended, however I was pleased to see that this was rectified once the receptionist was notified.

Thank you also for your kind words relating to the breakfast, I have paased on this feedback to the F&B department, and I hope that we have the pleasure in welcoming you back to the White Hart in Salisbury in the future.

Regards

Mark Postlethwaite
General Manager
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Derbyshire
Senior Contributor
40 reviews 40 reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“There was a time........”
2 of 5 stars Reviewed 29 December 2011
5
people found this review helpful

There was a time when every city and town had a first class hotel - The Grand in Bristol, the Adelphi in Liverpool, the Queens in Leeds and the White Hart in salisbury. It was the place where accountabts took moring coffee, bankers lunched clients, retired gentry and their wives took afternoon tea and Round Table and Rotary held their dinners in the evening.
Most were 'privately owned' and passed into the hands of international groups run by accountants rather than hoteliers, tapping the so called remunerative touring and business market.
In consequence there were only 11 occupants on December 22nd and only 2 people dining - so what was thought to be a festive treat turned out to be a bit of a damp squib. The hotel staff were most welcoming and looked good. The bedroom was nicely furnished, if only a bit larger than a broom cupboard; it overlooked the main street and alsthough the secondary glazing did its best, ot failed to stop the musical throbs of passing motorists and the odd 'blues and two's during the night.
The dinner menu could have done with a bit more thought and expertise - it would have paid the hotel to give us 30 quid to go somewhere else; and I suspect any menu at a local pub would have been better.
However the Hotel is doing something right - it has the most polite and welcoming staff that I have come across in a long time - well done. Oh and they all speak English!

Room Tip: Do not get a room facing the road
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Longey about Mercure White Hart Salisbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteHartManager, General Manager at Mercure White Hart Salisbury, responded to this review
31 December 2011
Dear Reviewer

Thank you for posting your feedback both with us and on line, having been in hospitality industry for over 20 years it was pleasing to read that both the welcome and recently refurbished bedrooms and lobby are appreciated by our customers.

I would also like to confirm that the appropriate actions are been taken with the reservation team to ensure that we allocate rooms accordingly as you noted that we were quiet prior to the start of our Christmas package on the 23rd December. I have also discussed in depth with both the Head Chef and F&B Manager the importance of consistent menus choice availability, you have my assurances that I monitor this closely over the coming months.

Once again thank you for letting us know about your experience and may I take this opportunity of wishing you all the best for 2012 and hope to see you again in the future.

Warm Regards

Mark Postlethwaite
General Manager
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Additional Information about Mercure White Hart Salisbury

  • Accor White Hart Salisbury
  • Mercure Salisbury
Address: St John Street | Wiltshire, SP1 2SD, England
Price range (per night):* INR6,911 - 12,484

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