Stayed at the Mal for one night in Jan 2012 whilst on business. Have no major reservations about going back.
Service from the reception staff, in the bar and in the restaurant was really, really good. Friendly, efficient and you get the impression that nothing is too much trouble.
Food was excellent. I had a rump steak and onion rings in the restaurant (I'm easily pleased) and it was cooked perfectly. Table service was fast but never pushy. Expect to pay around £20/25 for a main meal with a few drinks, not unreasonable given the quality of the food and size of the portions.
Rooms are spacious and well equipped. Free internet connection is always welcome as a business traveller, and there is an iron in your room to save the hassle of getting one sent up from the front desk. Shower has really good water pressure - an unusual observation but in my experience, it is often impossible to find a decent one at city centre hotels. Beds are large and extremely inviting.
Only two small gripes with my stay:
(1) Parking is a bit of a hassle. The hotel is a few hundred yards from a Q car park which does have a ticket entry system, better than your standard NCP car park for security. It cost my £5.50 for 24 hours parking. However as there is no where to stop outside the hotel, expect to trek from the hotel to your car with all your stuff potentially in the rain. That was my experience.
(2) My room was really warm and led to a restless night's sleep. I was on the 3rd floor and couldn't open the window to let any fresh air in. Turning the thermostat down in the room didn't seem to make any difference. I'd been up working late and would only have managed 6 hours if I'd slept right through, so this wasn't ideal. Next time I stay I will play with the thermostat earlier and call reception if I can't get the room temperature down to something more comfortable.
Room Tip: If you find your room is warm, check the thermostat is working before you go to bed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC