I booked this a a treat for my daughter and I. I wish I hadn't bothered. We stayed on the 14th January 2012. The room we were given initially was shabby and parts of it not very clean. There as coffee/tea stains down the wall. The headboard and armchairs were threadbare in parts. There were a number of stains on the grubby looking carpet. There were no Molton Brown products or homemade fudge. There were only a few items in the mini bar. I was advised the lack of stock was due to the fact that the hotel only came out of administration in October and they were having supplier problems due to previous unpaid bills. I was also advised that they were aware there was a need for refurbishment but the new owner was abroad and didn't really care!! I didn't really care either to be honest, the fact they acknowledged the problems made the situation worse. Talking of things getting worse...I ordered room service and the food was appalling. The wedges were so hard (and had freezer burn!) that they broke part of my tooth !!(which is now costing me £200 for a crown - thanks very much!!). I rang reception to complain about this and the state of the room. They moved us to a nicer room. I thought this was the end of my bad experience but I had to experience breakfast yet!! I ordered room service which came as agreed. Some of the fruit was off. The kiwi had mould on the skin and was shrivelled up and the pineapple was brown and off. I was disgusted. The Manager was very apologetic and very nice but it is not good enough for a so called '4 star boutique hotel' to treat customers in this way. What was meant to be a relaxing night away ended up in me spending more time talking to the manager than with my daughter, and more time moving rooms than relaxing in it!! I hope no one else has this experience there!!!!!!
- 42 The Calls Leeds
- 42 The Calls Hotel Leeds
- 42 Calls
- 42 Call Leeds
