Literally next door to Leeds Train Station. Great if you plan to use the Trains.
Car Park, ridiculously tight corners and narrow lanes. Lousy!
Quite straightforward. Well handled. Even gave me an upgrade to a higher level room. Recognized me as a Diamond member.
Only one of them was working. Long waits, stops at every floor. Horrible if you are in a rush to get some place.
Comfortable, spacious, WiFi internet rocked! Great speed and bandwidth.
Was a nice spread. Good variety. Well laid out. No complaints.
Printing Boarding Pass & Check-out
Had checked with the Front desk staff if they could print out my Boarding pass for me. James E. who was at the front desk overnight said he would be happy to do that and provided me his email address for me to send the PDF copy of the Boarding pass which I did. The following is the copy of the email I sent him along with the attachment of the Boarding Pass.
Kindly print this for me. You can send it up with the copy of the bill overnight. Thanks.
However, James was unable to work out the simple instructions above. Overnight, I did not get the Boarding pass slipped under my door along with the Room statement. I stopped by the Front Desk after Breakfast, I requested Bridget T. who after some searching announced to me that James E. had not even printed the Boarding pass or left it at Reception. So Bridget T. provided me her email address and asked that I resend it to her which I did. I also requested Bridget (as I was in a hurry) to print out the Statement for the 3 rooms (I had 2 other colleagues with me) all on one Statement and I would be coming down in 10 minutes.
10 minutes later, when I come back down with my luggage ready to merely pick up the documents and go, Bridget had not even touched any of my requests. She quickly checks her computer for the email, then goes about looking for paper to fill in the Printer and has made no progress towards giving me a consolidated bill for the 3 rooms.
I think I have seldom seen worse incompetence from Front Desk staff than I did at the Hilton Leeds City. Overall left a very bad taste.
This is the type of treatment I received as a Diamond member of Hilton. Dont hold your breath if you are a lay person at this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 August 2012
Report response as inappropriate
Thank you for your feedback placed on Tripadvisor, following your recent visit to the Hilton Leeds City.
All your comments have been noted. I am sorry for the disappointment caused to you in regards to our hotel car park.
I have also noted your feedback in regards to our lifts. One of our guest lifts is currently having extensive refurbishment work undertaken, however, we have 2 alternative (back of house) lifts on offer. Adequate signage is located throughout the hotel, showing directions.
I am delighted that you enjoyed breakfast and the room offered to you
However, there can be no excuse for the unacceptable level of service that you experienced from my Reception team. Please be assured your feedback has been noted and I have discussed your concerns with my Front Office to ensure that the appropriate re-training is taken. Sincere apologies for the inconvenience caused to you.
Thank you once again, for your valued feedback.
Steven J Hall
General Manager Hilton Leeds City
This response is the subjective opinion of the management representative and not of TripAdvisor LLC