Well me and my girlfriend stayed here and the whole experience was appaling. We paid extra for the deluxe plus room and we didnt get half of the things we were meant to.. inlcuding no fluffy slippers, on demand movies, bottle of wine consisted of 1 187ml bottle and the fruit bowl was actually a saucer with 1 orange and 1 apple.
You have to pay extra so it was very misleading on the paper-work. In our room there were stains all over the carpet, rusty handrails with sharp edges that my girlfriend cut her hand on . We had no tea or coffee in the room either there was the kettle but that was all.. Rooms and hallways are rather tired and could do with been up dated. There was a few mold marks around the edge of the bath..
The service we got was terrible when we rang reception to ask about the movies and they told us to go down to reception to show them the paper-work to see what they could do, the manager offered to take it higher and see if we could get a refund .. until he looked at the price we paid and took a very clever manner, he said "you think for that price ur going to get on-demand movies? i dont think so!" .. and had a smug look to his colleagues. Even though we did pay £67 it still said that these certain things were included, and they weren't! We thought we were getting a bargain but turns out we never.
The parking charge of £15 is to high in my eyes as you can park just round the corner for £10.. The car park isnt designed for larger vehicles either as the spaces and corners are quite tight.. We would never stay here again, I have stayed in better Premier Inn's! And I would certainly book a Premier Inn over this Hilton again!!
I wouldn't reccomend this to anyone. Really disappointed overall as the HILTON brand is looked at as been a higher quality which it wasnt and as previously said iv stayed in better Premierr Inn's with much more helpful staff.. AVOID THIS PLACE AT ALL COSTS!!!!!
- Hilton International Leeds
- Hilton Leeds
- Leeds Hilton
