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Crowne Plaza Leeds – reviews, photos

4.0 of 5
Wellington St., LS1 4DL, England
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Crowne Plaza Leeds
Ranked #21 of 96 hotels in Leeds
4.0 of 5 stars 265 Reviews
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265 reviews from our community

What travellers say about this hotel
  • Car park(10)
  • Very good(8)
  • Swimming pool(6)
  • Room service(5)
  • Star hotel(4)
  • Fresh fruit(3)
  • Friendly and helpful(3)
  • Staff are polite(3)
Traveller rating
    86
    90
    47
    27
    15
Only show reviews for Family (35) | Couples (74) | Business (77)
Date Rating
newcastle
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“pleasant stay”
4 of 5 stars Reviewed 6 February 2012

We stayed overnight in December as we wanted to see the xmas markets and do some xmas shopping in Leeds.
The hotel is a little way out from the shops but the rooms are adequate for an overnight stay.
The man on reception at checkin was very friendly and helpful and explained where various places in the city centre were and was very obliging.
The room had two large beds which was great as we had our daughter with us so there was plenty of space.
We did not have dinner in the hotel but the breakfast was lovely, I ordered an omelette and my daughter had waffles, both tasted delicious, whilst my husband had the most enormous full English breakfast.........

Main negative point was the exhorbitant cost of parking, think it was £13 or £14 a night, and they charged for disabled parking, this is the first hotel that has charged for that!!!!

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask elapatrice about Crowne Plaza Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012
Dear Guest

Thank you for taking the time to provide us with some good customer feedback.

I am delighted to read that in the main you enjoyed your stay with us.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
1 review
“Weekend Visit”
5 of 5 stars Reviewed 6 February 2012

We stayed @ the hotel weekend 3/4/5th Feb 2012.We stayed in room 212 and it was lovely, nice and clean. From the moment we arrived until leaving we had a fantastic stay. Danni on reception made us feel really welcome, she was warm and friendly and couldnt do enough for us, she was like a breath of fresh air! The hotel itself and the facilities were all excellent, we couldnt fault a thing! We used the spa and pool facilities on the friday afternoon and it was lovely, nice and clean. We will definatley be returning to the hotel, it is close to all the restaurants, bars and clubs! Definatley worth a stay here! P.S Danni hope you liked the dance moves!!!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CheshireDancers about Crowne Plaza Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, in particular Danni, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“weekend visit”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We visited the Crowne Plaza in Leeds over the weekend of 3/4/5th Feb. From the moment we arrived we were very impressed with all the members of staff especially Danni and Kim on reception who made us feel very welcome on our arrival. Over the full weekend they went out of their way to make our stay enjoyable.

We had dinner in the hotel restaurant on the Friday and Saturday nights. Both evenings the food was of excellent quality and we were looked after very well by all staff especially Simon the Food and Beverage Manager.

The rooms were excellent and well equipped ,unfortunately we did not use the leisure facilities although people we spoke to who had used the facilities said they were first class.

Overall an exceptional weekend, good value and we will certainly be returning.
J and J Simpson

Room Tip: Room 211 at end of a corridor so no lift noise etc.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jeffrey S about Crowne Plaza Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, in particular Danni and Kim, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Disappointing. Taxi's didn't want to take me there.”
2 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

Disappointing. [1] Loads of people's hair under the sheet by my pillow, eurgh! [2] The bed was itchy like I was being bitten! [3] In my room was a note saying "With compliments from the General manager - We hope you enjoy these refreshments presented with our compliments" great, except the note was next to empty glasses and an empty 1970's plastic ice bucket - no refreshments, no water, nothing. Premier Inn would have been much better. [4] Important - this hotel is on the outskirts of town, too far to walk when its dark, but taxi drivers didn't want to take you to this hotel as they lose their place in their queue, for example 2 different drivers completely refused to take me (even at 1030 at night), so I had to get into the third driver's taxi first before saying where I was going, he then got annoyed that he had to take me!

  • Stayed October 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Coasted about Crowne Plaza Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012
Dear Guest

Thank you for taking the time to provide us with some feedback regarding your recent stay.

Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this.

The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future.

In respect of your comments regarding cleanliness, I am extremely disappointed and would like to assure you that this is not a common occurrence at the hotel. I will be speaking with our Housekeeping Manager with regards to these specific issues and would like to assure you that they will be addressed as a matter of urgency.

With regards to taxis, this is not a problem we have ever encountered before. The hotel is only a 10 minute walk into the centre and a 5 minute drive. We actually use a taxi company called Amber Cars that are contracted to the hotel, so I would suggest that if you did return to the hotel again then that you give us a call and we can arrange a taxi for you.

On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds.

Kind Regards

Guest Relations Manager
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Cleveland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“a nice stay overnight stay”
4 of 5 stars Reviewed 3 February 2012

The hotel was clean with a good size room (426) and service was good. Staff were polite and courteous at all times with a nice breakfast selection. we did have a small minor problem in the sauna which we were informed is scheduled for refit and the duty manager was very quick to offer apologies and rectify the issue. problems may occur wherever people stay and judgement has to be made on how the problem is dealt therefore we can only recommend this hotel.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Steve P about Crowne Plaza Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise Styler, Guest Relations Manager at Crowne Plaza Leeds, responded to this review
7 February 2012
Dear Guest

Thank you for taking the time to provide us with some excellent and constructive customer feedback.

I am delighted to read that you enjoyed your stay with us.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Leeds

  • Leeds Crowne Plaza
Address: Wellington St., LS1 4DL, England
Price range (per night):* INR4,960 - 9,028

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