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Holiday Inn Express Bradford City Centre – reviews, photos

3.0 of 5
Vicar Lane Leisure Exchange, BD1 5LD, England
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Holiday Inn Express Bradford City Centre
Holiday Inn Express Bradford City Centre
Holiday Inn Express Bradford City Centre
Holiday Inn Express Bradford City Centre
Holiday Inn Express Bradford City Centre
Holiday Inn Express Bradford City Centre
Ranked #15 of 30 hotels in Bradford
3.5 of 5 stars 106 Reviews
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106 reviews from our community

What travellers say about this hotel
  • Car park(7)
  • Good value(4)
  • Smoking room(3)
Traveller rating
    21
    49
    24
    6
    6
Only show reviews for Family (19) | Couples (31) | Business (29)
Date Rating
Manchester, United Kingdom
Senior Contributor
44 reviews 44 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“More than adequate for the price”
4 of 5 stars Reviewed 26 January 2012

Stayed here on a few occassions when visiting and have been very happy each time. The staff are always very helpful and have even apologised when there has been a queue for breakfast. The rooms are very nice and are more than adequate the only downside is that the sofa beds could do with recovering, they are not very nice at all. The location is fab and the car parking reduced for hotel guests. When paying so little i really did not expect such value for money. Have paid more in other hotels and not had the same experience, am staying here again shortly.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by nicky_1122 for Bradford
Ask nicky_1122 about Holiday Inn Express Bradford City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanLong, General Manager at Holiday Inn Express Bradford City Centre, responded to this review
27 January 2012
Thank you for your review of our hotel.

I will be passing on your comments to the team regarding your experience. I am pleased that the staff are down to earth and friendly as I am fully aware that this makes a difference during a guest's stay.

I note your comment regarding the sofa beds. Rest assured this is currently high on the agenda with an aim to deal with this issue.

In your review you stated you would be staying with us again shortly. If you have not already, please do ask on check-in about corporate rates as if you stay regularly, we can offer you preferential rates.

We look forward to welcoming you back again.

Kind Regards.
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1 review
1 helpful vote 1 helpful vote
“Horrible cold incompetent”
1 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

This place has no personality, staff who seem surprised we are there, and who are under-trained. They didn't seem to understand how to add items from the bar to my bill. The signs from the car park were inadequate. There is no restaurant so you have to go to the shopping centre which has standard shopping centre restaurants....if I had known what a dive I was going to I would have gone to the supermarket and hidden in my room.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Emmajoel about Holiday Inn Express Bradford City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanLong, General Manager at Holiday Inn Express Bradford City Centre, responded to this review
27 January 2012
I have read your review and completely disagree with it. I am more than happy for you to contact me on 01274 302 100 or by email at gm@hiexpressbradford.co.uk to discuss your stay as we have no record of any such complaint of the nature mentioned above. Your tripadvisor user name has not assisted us in locating your profile on our system.

All our staff are fully trained and are competent as other reviewers have confirmed. I have looked at the signage today and I cannot find how we can improve on this.

The hotel information on all bookable sites clearly states that the hotel does not have a restaurant as is the case with the vast majority of the Holiday Inn Express brand. There is, however, a choice of 3 restaurants on the Leisure Exchange Complex and are located directly outside of the hotel's entrance. There are, of course, as in many town centres, the choice of other numerous branded and privately run restaurants to choose from.

This hotel is not "a dive" and reviews on this site do contradict your review. You are, however, entitled to your opinion.

Once again, I would be more than happy to discuss your stay directly with you as customer satisfaction in very important to us.

Regards.
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Senior Contributor
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95 helpful votes 95 helpful votes
“Good location, good hotel”
4 of 5 stars Reviewed 24 January 2012


Good hotel ideal location, staff friendly, nice room but
No free wifi, come on, we're in our 60's but we expect free wifi. And the tele is antiquated, not of this century.
Three restaurants close by and cinema next door. Park in multi-storey car park on the site for £3.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask adrian evans about Holiday Inn Express Bradford City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanLong, General Manager at Holiday Inn Express Bradford City Centre, responded to this review
27 January 2012
Thank you for taking your time to leave us your feedback on the Holiday Inn Express Bradford.

I was very pleased to read that you found your room suitable and also that you felt the staff were friendly. I understand your concerns regarding Wi-Fi and we do currently offer free Wi-Fi in our Reception Area to all staying guests. The TVs are due to be upgraded and this is currently being looked at.

The car park does present good value for money when guests get their ticket validated at reception on departure.

Kind Regards
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bigmark
Top Contributor
56 reviews 56 reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
“Nice stay”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

Stayed for 1 night, room was clean and comfortable, the first HIE I have stayed in that has a different bathroom layout ! Staff very friendly and helpfull. Breakfast was OK , but I wish they would improve the scambled eggs . Car Parking is multi story next to hotel, and costs £3 , best to park on level 4 as this is nearest to hotel, its a short walk to the hotel of about 2/3 minutes just follow the signs

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jollyjenks about Holiday Inn Express Bradford City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanLong, General Manager at Holiday Inn Express Bradford City Centre, responded to this review
27 January 2012
Thank you for posting a review about your recent stay with us.

I was very pleased to read that you found the team to be friendly and helpful. This is always foremost in our minds in any training we carry out.

The car park is indeed situated minutes from the entrance via the pedestrianised plaza and I was glad you found the signage assisted you in finding us.

We are constantly looking at our breakfast offering and will bring your comments up at the next IHG breakfast review.

Once again thank you for taking the time to leave us your feedback.

Kindest Regards
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Oxford
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Bradford HI Express”
3 of 5 stars Reviewed 11 January 2012

Have stayed in this hotel a number of times over the last 4 years and its ok for the price .
Although good, the rooms are starting to show their age.
Local food outlets in close area, and casino if you feel lucky.
Staff have always friendly and efficient.
No mention of being PC plat on arrival.

Room Tip: Smoking rooms available
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Engineering_traveler for Bradford
Ask Engineering_traveler about Holiday Inn Express Bradford City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanLong, General Manager at Holiday Inn Express Bradford City Centre, responded to this review
27 January 2012
Thank you for your recent review of your stay with us. Our aim is to provide a fantastic level of customer service and I am glad my team provided this during your stay. I will, of course, discuss the importance of ensuring that the team are recognising our most loyal guests who are platinum priority club members. The scheme is one of the best hotel loyalty schemes in the world and offers many benefits to its members with no charge.

We look forward to welcoming you again should you be visiting Bradford again in the future.

Kind Regards
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Additional Information about Holiday Inn Express Bradford City Centre

  • Holiday Inn Express Bradford
  • Holiday Inn Bradford
  • Bradford Holiday Inn
Address: Vicar Lane Leisure Exchange, BD1 5LD, England
Price range (per night):* INR2,954 - 5,183

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