I stayed here the night before my wedding last week as I was getting married in the Cathedral across the road. The night before the wedding I had to use the shower in my sisters room as there was no hot water for my bath. However the shower didn't work properly, and it was freezing in her room as the window wouldn't shut. One of the guys eventually got the window shut and the shower working admittedly.
The next day I woke up to no hot water again, as did one of my guests in the next room. Also, I had specifically arranged to check out at 12, but the staff had no record of it and had to check it would be ok, though it was part of my agreement with them. But to top it all off, they would not help us when we did not have the room cleared on time. There were only three small bags left, but they insisted the grooms brother get them all out, despite that fact he begged them just to carry them downstairs for him, so he would not miss the wedding, which had started across the road. I would have thought any human would have had the compassion to do this, as he was visibly upset, but even more so, I would have thought as a business, they would have tried to make up for some of the upset they had caused, on a very special day. We only wanted them to keep the bags until the end of the service, which was less than an hour. I can not understand how not one member of staff was willing to help the grooms brother, I guess this is why the hotel is such a mess, they just don't care!
Room Tip: Go somewhere else.
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