We arrived at this hotel at 6pm on Sat 19th March 2011 having made a booking via 'Late Rooms'. We were first told that we did not have a booking, but we had printed evidence of the fact that we had! We were then told that our booking was for the following night, but the print out from 'Late Rooms' obviously proved this wrong. We were told that this sort of confusion often happened with 'Late Rooms' bookings, but having used 'Late Rooms' loads of time, we have very rarely had a problem. A person in a more senior position was then called, and he knew that we had made a booking, and said that he had tried to contact us, but we had obviously already left home, which was correct. This meant that the first employee was a blatant liar! Our log of calls on our home phone did show that The Oak, Bagington had tried to contact us twice on the day of our booking. However, we do have an answer phone message on our home number that gives our mobile numbers if we are away from home, and no attempt was made to contact us on our mobile numbers. The more senior person said that the room we had booked had been flooded, but surely the first person would have known this, if that had been true! We suspect they simply double booked! To their credit, The Oak Bagington, had rebooked us into alternative accommodation fairly nearby, but it was a shabby place, and not at all pleasant! You could predict this even before you entered the place! If guest reviews on the The Oak Bagington are correct, they do themselves provide decent accommodation, and we were at a loss to understand why they should rebook us into sub standard accommodation if they value their reputation! When very occasionally in the past a booking error has occured, the hotel concerned has always booked us into as good, or superior, accommodation, and just paid the difference if necessary, to save their own reputation. So on this performance, we would suggest that The Oak, Bagington, Coventry, is given a miss.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC