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Reviewed 13 November 2014

Stayed at the Premiere Classe in Coventry. I'd hardly call it Premiere. Run down looking, other people's hairs on our bed linen and a TV that didn't work at first and when I managed to get it working, there was a mass of vertical lines running up and down the picture!! To cap it all, after about 40 minutes, the phone in the room rang. When I picked it up, the handset fell apart meaning I couldn't actually speak to the person who was calling. I then checked my mobile to find there was a missed call from reception. I called them back and they told me that they had received a complaint about the noise we were making. As we were only quietly watching TV, I asked them if they had the right room. The receptionist, Ashlee, stated that she was sure it was our room. What a nonsense. For the rest of the night, all we could hear was the very loud talking of some lads in the adjoining room - I'm guessing that they had got their rooms mixed about when trying to address a complaint. I wouldn't mind so much if I hadn't paid £49 for this rubbish. Avoid avoid avoid

Room tip: Don't even think about booking this dump!
Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Neil V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 24 November 2014

Dear Valued Guest

Thank you for taking the time to provide us with your feedback on your recent stay with us.

I am sorry to hear that, on this occasion, the hotel did not meet your expectations. At the Premiere Classe Hotel Coventry, we are continuously looking to make improvements and I would like to thank you for your feedback as it is our best resource as we endeavour to meet our guests' needs.

We hope to have the chance to welcome you back to our hotel, for a stay that meets all your expectations. Please contact us at coventry@premiereclasse.com and we would be happy to assist personally with your next booking.

Regards

Naushad Busawon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2014

Date of stay: October 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 24 November 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 October 2014

My partner and I stayed at this hotel this weekend. We paid £35 for s double room, however if we had booked more in advance it would have cost £30. Breakfast was another £4.95 but we did not have this. I hope this is a well balanced review as the hotel did have positives as well as negatives.

Location: The hotel is in the Walsgrave area of Coventry, nearby is the University Hospital, Asda supermarket, McDonalds, two petrol stations and a pub. It is conveniently placed for the M6 and is a 10-15 minutes drive from the City Centre.

First Impressions: Driving in you are greeted by a building which houses the bar and check in reception. The receptionist who checked us in was very pleasant and gave us directions to our room (we stayed in room 4 on the ground floor). Our first impressions of the room itself weren't so great if I am honest. From other reviews I knew it was more a Butlins/Motel feel rather than what comes to mind when you think of a hotel but the outer building does look tired and in need of a paint. What struck me was the colours seem inconsistent with the colours of the 'Premier Classe' brand.

The room: The double room was small but plenty big enough for two and what I would expect for a two-star budget hotel. The bed was comfortable although the mattress was a little soft for our taste. The linen was clean and the duvet and pillows are both of good quality. Again, the room décor appeared very tired with dull paint (painted over wallpaper which was torn in places) and worn carpet. From other reviews I was aware of the metal shutters and these are disappointing. The rooms had no curtains only a flimsy net, so for privacy and being on the ground floor we immediately closed the shutters. Being metal they imply the area is unsafe and give you a disconcerting feeling. Being from Coventry I know the hotel is in a perfectly safe area but you can't help but get that feeling. The problem when you close the shutters is you then have zero natural light and the lighting in the room is very poor.

The other thing we did not like was there was a door in our room which linked to another room. We were able to lock it but it added to the thoughts of not feeling safe.

Other reviews have said the soundproofing of the rooms is poor and they could hear conversations in adjoining rooms. Whilst we could hear doors shutting we could not hear conversations. The only noise we did have was people walking by our room outside. Other reviews also commented that the tea and coffee facilities were poor. Our room had a kettle and supplies to make two teas and two coffees. The receptionists were very friendly and although we didn't have to I am sure if we had asked they would have happily supplied extra.

The bathroom was clean and the temperature of the shower was good. The power of the shower was poor and most the water seemed to be coming out the bottom of the pipe. Only one hand towel was provided which we had to use as a floor mat so essentially we had no hand towel. Despite the booking being for two people they only provided one bath towel as well meaning we had to go to Reception to request another. The receptionist was very friendly and got this for us with no difficulty.

Our only other complaint about the room was the TV although working had several lines going across the screen spoiling the image.

However, there are positives. As I have already said we found the staff friendly, the bed comfortable, the room clean and not too noisy and free wifi that is of a good enough speed.

Ultimately as a couple we would probably stay here again, however I would probably not stay here as a lone female. If we did stay again I would request for a room that does not have an adjoining door to another room (if such a room exists). I think most of our negative impressions would go if we were to visit in the future and find the rooms had been refurbished and the outside of the building brightened up a bit. If you are looking for a budget hotel and are not fussy then I would recommend this hotel.

Room tip: Request a first floor room Ask for a room that does not have a door within it adjoining it to another room (not sure if one exists though!)
Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Biggsy1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 24 November 2014

Dear Valued Guest

Thank you for staying with us at the Premiere Classe Coventry.

Please be assured, the team and I are truly committed in delivering a positive experience to all guests, therefore please accept my sincere apology for not meeting your expectations on this occasion.
I hope your experience here will not dissuade you from staying at the Premiere Classe Hotel in the future, and I hope to have direct contact with you soon.

Kind Regards

Naushad Busawon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2014

The premiere classe in Coventry is more like a small chalet park rather than a hotel, no security in the car park, row of chalet style rooms on two floors, small and very basic rooms which is to be expected of a two star budget hotel. The room was clean and a kettle, two mugs and small tv with freeview supplied, a heater which is adequqte for the room and a double bed. In the bathroom a small shower cubicle with no floor mat so is slippy underfoot when used, small sink and toilet. Room was clean and had a good nights sleep on a comfy bed, plenty of hot water available at all times, checkout time of midday bst is convienient. Worst point of the hotel was the WALLS ARE PAPER THIN, you can here everything that goes on in the room next door and hear what is said. The hotel is ok for a night but wouldnt want to spend more than that here. For a cheap budget hotel it is ok but you get what you pay for.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank kimblewick42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 24 November 2014

Dear Valued Guest

Thank you for staying with us at the Premiere Classe Coventry, however it is with regret it was only a mediocre experience.

Please be assured, the team and I are truly committed in delivering a positive experience to all guests, therefore please accept my sincere apology for not meeting your expectations on this occasion.
I hope your experience here will not dissuade you from staying at the Premiere Classe Hotel in the future, and I hope to have direct contact with you soon.

Kind Regards

Naushad Busawon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2014

This was one of the worst hotels I have stayed in in Coventry. I felt dirty just being in the room. The bedding and the bathroom were OK, but the heating was old and possibly unsafe. The room could have done with a total refubishment. It was poorly decorated and generally felt 'grubby'. The promised balcony was simply the walkway to other rooms. I am not sure how or when they created the pictures for the hotel web site, but they were now very shoddy and very cheaply fitted . The hotel just seems to sit in a deserted, unlandscaped tarmac area - like a retail park that has been hit by the recession. Did not sleep because of the noise from other rooms ( air con?) and basic worry that I was unsafe

Date of stay: September 2014
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Andree W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this reviewResponded 24 November 2014

Dear Valued Guest

Thank you for staying with us at the Premiere Classe Coventry, however it is with regret it was only a mediocre experience.

Please be assured, the team and I are truly committed in delivering a positive experience to all guests, therefore please accept my sincere apology for not meeting your expectations on this occasion.
I hope your experience here will not dissuade you from staying at the Premiere Classe Hotel in the future, and I hope to have direct contact with you soon.

Kind Regards

Naushad Busawon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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