If anyone has seen Wolf Creek then this is a scene from that!! We arrived to one person on reception who actually was the only member on staff on site (he told us this!). We got our keys and walked down to a dodgy room block set apart from hotel. We got into our room which was horrific.......holes in walls padded out with toilet roll, one electric heater which blew out the smell of rotten eggs, our phone did not work when trying tring to ring reception as didnt the phone next door in friends room. The bathroom had one bath towel, no hand towel and there ONE plug in the room which the tv was plugged into. What happened the days of charging phone whilst tv was on! The rooms had no curtains, each one had green shutters which made u feel like you were in Prison! To top our stay off the fire alarm went off for no reason at 3am in the monring. Breakfast was again cooked by the one staff member, I didnt have anything but colleauges had cooked breakfast which was apparently tastless and tasted of cheap cooking oil. CHEAP BUT REALLY NOT CHEERFUL! Learnt my lesson with cheap!!!! Premier Classe.........definately the wrong name for this place!
Room Tip: dont go!! Pay extra!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
Dear Valued Guest,
Firstly I would like to thank you for booking with us here at the Premiere Classe Hotel Coventry. I appreciate your time in completing this Trip Advisor Review, and therefore informing me of your experiences during your recent stay with us.
It is with great regret and disappointment to hear that your experiences were not to the standards that we pride ourselves on, and I sincerely apologise that this is the case. It is my intention to ensure all of our guests receive the best possible standards of service.
Please be assured your comments have been reviewed with the relevant departmental managers.
However, for me to investigate further, I would greatly appreciate further information from you. Please contact me to discuss this further on or e-mail me on manager.coventry@premiereclasse.com . I do hope that your recent experiences will not dissuade you from staying with the Premiere Classe brand again in the future.
Kind Regards
Naushad Busawon
General Manager
PREMIERE CLASSE Coventry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC