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Reviewed 28 November 2014

Not a great experience at Novotel Coventry. The staff I spoke to were polite, but lacked local information like travelling times in to Birmingham and transport links. Also, I would advise not to eat here, I was informed there would be a 30 minute wait for food, but actually only had to wait 10-15 minutes, unfortunately the food I had was cold!
Bed was comfortable, but overall not a great experience.

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shrew1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelCoventry, General Manager at Novotel Coventry, responded to this reviewResponded 2 December 2014

Dear Reviewer

Thank you for taking the time to leave me your feedback.

I am disappointed to hear that you were not entirely satisfied with your stay.

We do have a concierge system in the hotel lobby for guests to use which gives them all the local information they need as the team here would use the internet to access the same information for you.

We hope to welcome you back here in the future.

Regards
Jackie Clarke
General Manager

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Reviewed 23 November 2014

My sister and I went to see Andrea Bocelli at the LG Arena in Birmingham - we went as part of a coach trip - so the travel people put us here. It was a very pleasant and enjoyable stay. The rooms were spacious and very clean. The breakfast the next morning was really good. I wouldn't hesitate in recommending this hotel.

Date of stay: November 2014
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank DorothyCumbria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelCoventry, General Manager at Novotel Coventry, responded to this reviewResponded 26 November 2014

Dear Reviewer,

Thank you for taking the time to visit our hotel and leave us your feedback.

It is always nice to receive positive feedback and this will be shared with the team here.

We hope to see you visiting us again in the future.

Kind Regards
Jackie Clarke
General Manager

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Reviewed 22 November 2014 via mobile

Went for an overnight stay for a meal and a meeting the next day. Checked in quickly on arrival. Room clean and spacey. Bed comfortable and extras were a nice touch. Meal was amazing. Vegetable soup, turkey and beef dinner with all the trimmings and cheesecake for afters. Waiting staff did an amazing job and the food was good quality . Plenty of it and hot and tasty, Special mention to the bar staff working the evening of the 20th. The worked so hard, nothing was to much trouble, took all the drunken antics in good humour. Well done for a hard job

Date of stay: November 2014
Trip type: Travelled on business
Thank takerbabe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelCoventry, General Manager at Novotel Coventry, responded to this reviewResponded 26 November 2014

Dear Reviewer

Thank you for taking the time to visit our hotel and leave us your feedback.

Your comments are appreciated by everyone in the hotel and will serve as an encouragement going forward to maintain standards.

We look forward to welcoming you back to Novotel Coventry in the near future.

Many Thanks
Jackie Clarke
General Manager

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Reviewed 12 November 2014

Overnight stay on a Saturday with a friend and was impressed. The hotel was hosting a wedding reception and everyone was having a great time.

Our room was very comfortable and clean. The bathroom had both a bath and shower with a separate WC room next door which makes a welcome change. Iron, ironing board, shower gels, very white soft towels, hairdryer and nice sized TV with a variety of channels. The beds were clean and very comfortable and yes the windows opened.

The food was good and the staff very friendly and attentative apart from one in the bar, who if you can't deal with the stress of a large wedding party, should be doing that kind of work. However, one rude staff member did not spoil the night.

Date of stay: November 2014
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank chandrah874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelCoventry, General Manager at Novotel Coventry, responded to this reviewResponded 14 November 2014

Dear Reviewer

Thank you for taking the time to review our hotel and leave us your feedback.

I am glad to hear that you enjoyed your stay and was happy with the cleanliness and overall experience.

The incident in the bar will be dealt with.

We Look forward to welcoming you back to Novotel Coventry in the near future.

Kind Regards
Jackie Clarke
General Manager

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Reviewed 8 November 2014 via mobile

In my opinion novotels are quality and staying in their Coventry one hasn't changed my mind. Staff are very polite and helpful. Rooms are great. Plenty of towels. Clean. Great bathrooms.
Anyone thinking of staying here for events at the Ricoh arena I would recommend but it's a 15 min walk. I guess a taxi wouldn't cost too much. It's ideally located just off the motorway as well.
We had breakfast included in our stay and that was excellent. Plenty to choose from.
Highly recommended this hotel. Book early for cheaper prices as well.

Date of stay: November 2014
Trip type: Travelled with friends
Thank kevinsH4141IF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NovotelCoventry, General Manager at Novotel Coventry, responded to this reviewResponded 12 November 2014

Dear Reviewer

Thank you for taking the time to review our hotel and leave us your feedback.

It is a pleasure to read such comments and i will be sharing them with the entire team here to ensure they do not go unnoticed.

We look forward to seeing you again in the near future.

Regards
Jackie Clarke
General Manager

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