“Inconsistent, but OK. Fab Gym and pool though.”
I've stayed in this hotel 3 times over the years, once in 2007, once in 2008 and for four nights in 2012. The good points first. It has a really nice pool, spa and the gym is excellent, so if you're a business traveller, these are real plus points.
There's also a new Starbuck's on site, which is open from 7am week days, so you can get a decent fix of coffee before you go anywhere.
Food wise, there's the Verve restaurant, as well as the Victory Pub, which serves pretty standard bar food. To be honest, the pub is probably the better of the two.
The restaurant menu seems quite limited, lacks soul and why do you pay £2 more for a prawn cocktail there than in the pub (which was pretty nice anyway!) Still haven't figured that one out.
Now, the gripe. The hotel has a wing which is much (and I mean much colder than the other wing of the hotel). You can physically feel the temperature drop as soon as you walk over the threshold into it, which means cold rooms and I mean properly cold. The week I was there, the temperature was below freezing during the day and the room had just a small electric heater.
Guess what, when you leave the room, the power goes off, as does the heating. If you get put there, expect to be chilly.
This is a perfectly OK hotel. It's clean, the bed was comfortable, I slept well enough, but it just doesn't have consistent quality in all areas to make it a 4 dot review.
Room Tip: Ask to stay in the warm part!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 February 2012
Dear Traveller
Thank you for reviewing the hotel on this site and I am pleased that in the main you were happy with the service and the facilities.
With regards to the heating in bedrooms, the rooms do indeed have heaters activated by your keycard and heat the room very quickly once you arrive. However if the temperature is really cold the housekeepers ensure that a card is placed in the electric socket well before guests arrival so the room is warm. I am sorry that on this occasion you have not been placed into one of these rooms.
I hope that this will not deter you from staying again in the future.
Kind regards
Damian Goom
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC