Cleanliness, Very poor. Sheets dirty, Bedding stained, Wall, Sofa's marked and dirty.
Location - Was very good right near NIA in the heart of the CITY.
Rooms - 1 living area, with a SMALL bed behind the door, IPOD dock basic, OLD CRT TV combi DVD Kitchen little cleaning tools, dirty bins and BROKEN Freezer. Bedroom broken Blinds. Two low based beds with old broken Mattress dirty sheeting. Bathrooms not too bad could of been cleaner.
Service - WARNING! this was by far the worst I have ever come across and the only reason for me writing this review. You will not get any help from this company. I arrived at Birmingham at 11pm having called three times during the day to confirm I would be arriving late. I was sent a text telling me to collect keys from apartment somewhere in the city centre with a door number and safe pin number. I struggled to find this as the numbers where not made clear on the instruction. Once I found it I went to the hotel only to find the standards very poor with lots of small damaged as I have placed a deposit for £250 I was hoping to inform someone to check this straight away so I would not be held accountable later. I found no Iron which was listed on the website and tried several times to call and text the number which left my instructions to find the key. On the paper work was an SOS number guess what that never worked either I was worried and un-settled about the condition of this apartment. with no reply. The following day the door to the living room shut and due to the damaged handle the door would not open I was un-able to get to my car keys which where in that room. I tried calling and calling texting with no answer in the end I was able to work the door after two hours to get back in myself. I found this very bad customer services.
Value - I would say the cost was good giving the location.
Sleep - Poor due to dirty bedding.
