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Comfort Zone Serviced Apartments Townsend Way – reviews, photos

Townsend Way Street B1, Birmingham B15 1EY, England
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3.5 of 5 stars 5 Reviews
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5 reviews from our community

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Date Rating
Middlesbrough, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Thing you should no "Please Read Important"”
2 of 5 stars Reviewed 15 February 2011
1
person found this review helpful

Cleanliness, Very poor. Sheets dirty, Bedding stained, Wall, Sofa's marked and dirty.
Location - Was very good right near NIA in the heart of the CITY.
Rooms - 1 living area, with a SMALL bed behind the door, IPOD dock basic, OLD CRT TV combi DVD Kitchen little cleaning tools, dirty bins and BROKEN Freezer. Bedroom broken Blinds. Two low based beds with old broken Mattress dirty sheeting. Bathrooms not too bad could of been cleaner.
Service - WARNING! this was by far the worst I have ever come across and the only reason for me writing this review. You will not get any help from this company. I arrived at Birmingham at 11pm having called three times during the day to confirm I would be arriving late. I was sent a text telling me to collect keys from apartment somewhere in the city centre with a door number and safe pin number. I struggled to find this as the numbers where not made clear on the instruction. Once I found it I went to the hotel only to find the standards very poor with lots of small damaged as I have placed a deposit for £250 I was hoping to inform someone to check this straight away so I would not be held accountable later. I found no Iron which was listed on the website and tried several times to call and text the number which left my instructions to find the key. On the paper work was an SOS number guess what that never worked either I was worried and un-settled about the condition of this apartment. with no reply. The following day the door to the living room shut and due to the damaged handle the door would not open I was un-able to get to my car keys which where in that room. I tried calling and calling texting with no answer in the end I was able to work the door after two hours to get back in myself. I found this very bad customer services.
Value - I would say the cost was good giving the location.
Sleep - Poor due to dirty bedding.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask thebazwaldo about Comfort Zone Serviced Apartments Townsend Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
1 review
“Ok. could have been better”
3 of 5 stars Reviewed 10 December 2009

I stayed hear with my boyfriend for our anniversary, to be honest the location was quite nice and the apartments are quite nice HOWEVER the apartment we stayed in smelt of ciggarettes even though it was a non-smoking apartment so much so the staff had to bring up air freshner also one of the radiators in our apartment did not work once agen the staff had to bring up a portable raidiator. Also it can be quite noisy as you are able to hear people above you and doors shutting. I must say the staff were very friendly and did try to help solve these problems but i would of rathered these problems did not exist as i feel otherwise it would have been a more enjoyable stay. overall i give these apartments a 7/10, i would recommed becasue of the price and it is located in a nice place also there is a tesco 2 mins away for anything you have forgotten however if you are looking for 5* luxury this is not the place.

  • Stayed December 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hazel1111 about Comfort Zone Serviced Apartments Townsend Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, UK
Senior Contributor
21 reviews 21 reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
“Modern apartments with great location to NIA”
4 of 5 stars Reviewed 16 July 2008
1
person found this review helpful

We stayed at the apartments as there was a group of us and wanted to be close to the NIA/NEC for a concert. The apartments were first of all hard to find as they didn't have a sign outside but just a piece of paper in the windows with their logo on. However, upon finding the reception the staff were helpful and gave us directions to our apartment. It was fully equipped in a modern decor and was just what we needed to be able to stay close to the city but also cook for ourselves to keep the stay cost effective. The only criticism I would have is that the bath was a bit slippery and it didn't have a bath mat and the kitchen didn't have an oven glove and just a thin towel and hence we burnt our hands getting things out of the oven - but just a minor grumble. Otherwise the stay was great and it is just a short walk to Broad Street where there are bars, restaurants and a Sainsburys which was great!

  • Liked — Location and modern decor
  • Disliked — Diffiicult to find, need signage outside
  • Stayed July 2008, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bondchick about Comfort Zone Serviced Apartments Townsend Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
1 review
“Comfort Zone - what an excellent idea!”
5 of 5 stars Reviewed 18 December 2007

Just wanted to say how impressed and thrilled we all were with the apartment at Townsend Way on Saturday 8th Dec 2007. It was such an experience! Certainly a welcome change from staying in separate rooms in a hotel. The layout was excellent, the rooms were incredible and the facilities that were included made it a real home from home.

It also gave us the added bonus of not having to wait in the cold trying to get various taxi's home from Broad Street - and with us being all together, it was a lot safer too.

What a fantastic idea, everyone who I have told about has asked for your details so I have gladly passed them on. I wish you every success in the future and will certainly be calling you again.
All the best, Sarah.

  • Liked — How modern and spacious it was.
  • Disliked — Nothing
  • Stayed December 2007, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask Oaksie about Comfort Zone Serviced Apartments Townsend Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
“Fabulous Apartments, can't go wrong”
5 of 5 stars Reviewed 22 October 2007

We Stayed in October with my family and found the experience excellent. There was loads of room, very clean and decor stylish and modern. They had internet access and also ipod docking stations, Big TV and dvd player. Beds were very comfortable and staff very friendly and helpful Cant fault really.

  • Liked — Huge Apartments and great decor
  • Disliked — No Room service as self catering
  • Stayed October 2007, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask mikki786 about Comfort Zone Serviced Apartments Townsend Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Zone Serviced Apartments Townsend Way

Townsend Way Street B1, Birmingham B15 1EY, England
Price range (per night):* INR7,858

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