I have stayed in these apartments recently for almost 3 weeks - every week in a different apartment. I find SACO apartments really great to stay but I must say there were few problems I have had this time. First of all reception is supposed to be open 24h and it not always is. On couple of occasions I had an issue to be dealt with and there was nobody there. I arrived to the apartments just after 11 p.m. and my key wasn't waiting for me in the safe. I had to call under the number given and I was instructed what to do which is fine but previous week I left a bag with my things to pick up on the next arrival and it wasn't prepared for me so I had to carry on until next day without my things which was disappointing. Another thing: cleanliness. Overall it was clean but when I started cooking I found lots of pans, pots and utensils could do with a proper wash. Someone should be checking it regularly. The quality of kitchen stuff differed depending on apartment and in 2 of them they were pretty used, maybe some of them should be even changed for new ones. Next thing: service. SACO apartments are called "serviced" and I don't know exactly what does it mean. I had someone coming to take the rubbish every day but same time they haven't bothered to take totally soaking wet bath mat from the floor (here another problem: water from the shower went everywhere no matter how much I tried to avoid it - simply because the glass wing wasn't big enough to stop it coming out). That repeated in all the apartments I stayed in. The last issue I had was a boiler or whatever that was what caused the lack of hot water after 5 minutes of taking shower - twice during my last week of stay! The gentleman from reception told me that if I still don't have hot water after 1h (it was 11 p.m. when I called!), he will send engineer in the morning (thanks!) Nobody checked it next day so the situation repeated again when I was trying to take a bath. Only after that egineer was sent next morning and discovered something was broken and needed fixing.
As you see, not everything went smoothly but I am still a big fan of SACO in whole UK. The bed was comfortable, location - great, view from the window - fantastic and the apartment was very spacious. I think I wasn't lucky this time having all these problems - that's all...
