We booked a double room and I didn't realise it said double/twin on the confirmation. When we got our keys and checked our room it was a twin, I went to change it and the receptionist made a fuss and pretty much said it was my fault for not specifiying. In the end the bed was to singles pushed together and was not comfortable. There was building going on right outside the room form 0830. It wasn't the worst place I have slept but I've slept in my car in the past. Will not be going back!

My husband and I stayed at the Cavalier for one night recently as we had an early flight the next morning. On arrival the person on reception duty that night was friendly and gave us information on a local gas station, etc. etc.

The room was small, but functional for one night and the bathroom quite large for a UK bathroom, although one of the bedside lamps did not have a bulb in it.

We went into the bar for a quick drink. We asked if we could have some breakfast as we had to leave very early in the a.m. and it was arranged that we could go to the building next door (that doesn't seem to be on the website).

Not a bad night's sleep overall, but although we had hot water in the sink, we never did get hot water in the shower, so just had to make the best of it. We did call reception and he said to "let the water run for a while: - which we did, but no hot water ever appeared. When we checked out, we told him that the water never got hot, he said that he was sorry and would have someone check it out - he also said they had had a problem with room 16 before.

They were helpful, but overall we would not stay there again. The hotel across the road looked a lot nicer.

On arrival the atmosphere at the reception desk was luke warm. The rooms appeared to be fantastic on initial viewing, but were'nt that amazing when examined further. They were clean and adequate.

Breakfast is in another building, and no one told us this. At checkin, I asked "what time is breakfast", and was told the information was in my room. The time indeed was, but the fact we had to go outside wasn't.

It's an OK place that did the job, but I would look elsewhere next time.

I booked to stay at the Cavalier Hotel through a web based hotel search web site. Firstly on booking it said that I would pay at the end of the stay as many of these web sites state. When I arrived for a weeks stay while attending a Show at the NEC I was immediately told I would have to pay up front first thing in the morning. Now maybe because I had turned up with 2 stand buliders and that we were all in work gear I got the distinct impression they didn't believe I would pay. So off we went to the rooms. The rooms were ok....quite large with a good bathroom if not quite finished to a good standard. The rooms do have paper thin walls which means you have to hear everything!
When I arrived downstairs for breakfast I was told payment was due immediately. They wouldn't even let me have breakfast until I paid. So I did.
Breakfast! well, you firstly have to walk outside the hotel (in the rain) through the joining hotel, outside again and into the breakfast room. The food was ok but not brilliant and no menu.
I must say that travelling around the world on business I have stayed in some top hotels and some very poor hotels so I think I have a good idea of an ideal hotel. Customer service is none existent. If you get a friendly 'hello' your lucky.
There is pretty much no bar as it is situated basically in the entrance lobby-not staffed-and with a sign saying 'credit cards only'
Really if you have to stay in a Hotel in Birmingham there are hundreds to stay at. We went to the hotel opposite for drinks and a nice pub five minute walk away for food.
When we left I wasn't even given a 'hope you enjoyed your stay' or 'have a nice day. Having spent nearly £1000 in total there this place is strongly NOT recommended.
Next year this place will not be on my list