Horrid reception area but other public areas nicely done. Nice to walk in for shops but would look closer to the City if wanting a place to crash after a night out. Breakfast good - reception staff could do with a refresher course in customer service and speed - painfully slow check out - 10 of us + 1 receptionist = delayed departure.

Tickets for concert at Symphony Hall. Hotel would have been excellent if nearer the centre. 10 min walk to the Bull Ring, (ok if young and fit) but spent £45 on taxis getting around,would have liked to have been nearer to the centre, for Mailbox , Restaurants, and Canal area,No complaints at all about the Hotel or staff, Buffet breakfast was expensive at £10 a head extra. Room was very basic but good value for the discounted price we paid.

On checking in the room was much smaller than appeared on the internet. The double bed was very small, our request to change to a twin room was dealt with promptly, the room was an improvement however there was only one towel provided. The evening receptionist was most unhelpful, we requested a bucket of ice to be sent to the room but we where informed that she would give us the number to ring ourselfs even though she was hardly rushed off her feet. After several attempts at trying to contact room service we where finally told that there would be a service charge and would have to buy from the bar to get ice??!! Once stressed we thought this was ridiculous the manager then 'compromised' on giving 'free' ice however had to go to the bar to collect ourselves. I could understand if they were busy with customers but there where only two people in the whole bar/restaurant.
Another disappointment was the breakfast which was inedible; the porridge was under cooked, the full english was cold greasy given that this was supposed to be a freshly cooked breakfast. It was replace however the standard was still poor. The waiter was pleasent but we left still feeling hungry. Would not stay at this hotel again, not upto the standard of Thistles that we have stayed in in the past.

Four of us booked in for New Years Eve as a special treat for my Daughter and her partner, at a cost of £115 each which covered the room, evening meal with a Murder mystery, disco and brunch.
On arrival we were allocated rooms on the 6th floor. They were very basic and "tired" so I asked for a room change and we were moved with no great fuss. However our room was already occupied when we let ourselves in, fortunately they were not in the room at the time. After getting another room on the 4th floor we found it it had been recently refurbished and was up to standard, as was my Daughters room. We also had a complimentary bottle of wine as an apology.
The Champagne and canapés were excellent and the evening was a success although the actors in the Murder mystery could have done with microphones as it was difficult to hear them with people talking around us. They ran out of Fizzy and gave us Champagne at the lower price, very generous.
Next morning we turned up for brunch at 10:30, as promised in an E Mail, to find that there was none and breakfast was over. After complaining the manager waived the NCP Car park charge which I was surprised to find was £22 for the overnight!!!
A good Hotel with a Central location worth the £38 per room currently on offer but certainly not the £115 per person we paid.