Having never stayed in a Holiday Inn, let alone a Holiday Inn Express I wasn't sure what we were letting ourselves in for!

The check in was smooth, however when we got to our room we had been given a twin. What I had not realised is that if you book with Laterooms you do not have any power over choosing a twin or double and so the hotel allocate what is available. There were no double rooms left and so our romantic (business) trip was then reduced to separate beds for 1 night and enjoying the same on our 2nd night. Rooms were clean and the bathroom had a shower but no bath. Good temperatre control.

Breakfast was included in the rate and buffet style with limited hot food, cereals and breads. We were actually pleasantly surprised at the quality of this.

Wifi expensive at £9.99/day and we were very rudely interrupted at 8.15am on the 2nd morning by the maid walking in. After filing a complaint at reception we were pleased to have free parking for our stay (usually £10/night in a secure underground car park).

Well located within 5 minutes of Broad Street and 15 minutes of New Street Station. Now I know what it is I would certainly stay there again on business.

I have stayed in hotel on 28/01/2012 with my family. Our check in experiance was great ( Maria and I think Her`s supervisor) . We got all info about area, hotel etc. It was our first time in Birmingham and it was great part thanks to Hotel. Breakfast good. Stuff outstanding.
For Express by holiday Inn - better then I expected. Some Holiday inn`s ( most of them) can only learn from them how to threat the guests

Stayed one night on business. The hotel is clean and well located and good value for money. Although my bedroom was spaceous and had a good heating/ cooling system the instructions to operete this are not complete. Having turned the heating up to 30 degrees. the room remained icy cold. I discovered the next morning that the electric radiator had been switched off at the wall.. No instructions to check this.

The hotel does attempt to offer a food option, via vending machines by reception but it is easy to venture out to many of the close by places.

However the hotel is let down by its "complimentary" breakfast. The saussages had absolutely no taste and the small round yellow 'peas" that was offered as scrambled egg also of similar taste, washed down with a liquid referred to as orange juice. I know its complementary, but how much extra would it cost to offer food that actually tasted as it should. Next time I'll stick to toast

The night management on this particular date were outright disgusting. They were rude from the offset and could tell they had it in for someone that night. We were told that we would have to pay extra for my 14 year old little sister because she looks 19 - even though she had her school uniform and year 10 school planner. When my mother rang up to address this, she was asked why she had a different surname and basically called promiscuous. When my partner went down to try and ask exactly what the action being taken was and how to prove this, he got shouted at and told to "go back upstairs or we'd be out on the streets". So we decided to leave. We couldn't even stay the night with that staff, although we had been up to our room for a few hours and had to unpack & pack again, we had to leave early hours in the morning. After leaving my sister informed me that when I had left the table the staff member in question went up to the table when she was on her own and started asking her a load of bizarre and inappropriate questions - this is very strange. When checking reviews on Google for this particular hotel, it seems other people have had the exact same problem with night management. Us or anyone we know shall not be staying with holiday inn again. Just as the other reviewers have said they're businesses will not - because of this hotel.