Just what you would expect from the Crowne Plaza hotels. Rooms nicely appointed with good bathrooms and plenty of room to move around. Reception areas very good - lots of space / light and airy. I had a snack in the bar and was pleased with the food. Good choice of food at breakfast
However, I do have 2 gripes. Paying £10 to park overnight and £15 for wifi access. Both a rip off!

Me and 5 of my friends stayed at the Crowne Plaza NEC to go to UFC 138. We got the flight from glasgow to birmingham and was great, Staff were great even i must stay after the event I got bit too wild the staff had a good laugh, when we checked out they like "should have seen the state of you last night" was great banter. The breakfast was the best hangover cure ever! specially it was a full english buffet, unlimited juice, coffee etc.. i was like MAGIC! Great hotel, No complaints about the room, room was comfy and clean to a certain standard. For a hotel situated at the airport nearby, the price range i thought was great!

Stayed here for Crufts, with our dog (booked for us by the Kennel club!) and he was allowed to stay in our room due to the special policy at the time.
Nice place, spacious room and clean as well which is important. Nice views over the lake from our room as well.
We stayed here over 2 nights and really don't have any complaints! No parking fee for us either, which certainly helped.
The best thing is the direct entrance they have between the hotel and the NEC next door - just along a corridor on the ground floor and you're opposite it! very helpful.

On arrival to the NEC Crown Plaza greeted with a barrier and ticket, advising of a £10 parking charge in the middle of the largest free car parking area in the UK (NEC furniture show event), naturally assumed this was just to keep the unwanted out! But to be on the safe side on checking in I asked for confirmation, Shocked at being advised this is applicable to all residents, I expressed disbelieve (having total of 13 nights booked and 4 cars this addition adds £120-although I was offered a 50% discount) to which! I am not having that and refused to accept it, the obvious option was to take the cars out, park them in the NEC car park (the other side of the 3’high wooden fence), my group agreed to this action, but let’s have a pint first. Complaining about this at the Bar, staff advised - Spend £15 at the bar sirs and you get a free parking pass, Yippee - At £4 a pint - Not hard to do “ there you go! Duty manager, problem sorted”,
On checking out, presented with a raised invoice for parking, which I asked to be credited as we had parking passes from the bar…But these do not apply to residents Sir only visitors, you will have to pay, I have to get the manager. We didn’t see reason, Principle got the better of me , I refused to pay , told I could not get out the car park without a pass and would have to pay and I was invited not to choose the crown plaza again, (noted: my estimated expenditure was only £1700).
The fact that I had accumulated the “get out of jail card” from the bar seems to have escaped them? (Principle is a funny & personal thing!)
Other than that, Food expensive but tasty, but not always in stock so to speak, the odd mishap with providing what has been ordered, but friendly staff over all, Although I do take exception to being asked to pay before the meal when they apply the additional 10% service charge, yes optional but when they smile lovely at you and you don’t wish to be mean, only way around this is to charge it to your room, which is against our company policy.
As for the Room - Superb, Nothing to fault at all, excellent night’s sleep, good washroom / shower, then again! Only naff thing was the toilet roll holder... but I’m not a jobs worth.