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Premier Inn Birmingham Central East – reviews, photos

Richard Street | Aston - Waterlinks, Birmingham B7 4AA, England
Hotel amenities
Premier Inn Birmingham Central East
Ranked #7 of 140 hotels in Birmingham
4.5 of 5 stars 118 Reviews
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118 reviews from our community

    Trip type
Traveller rating
    68
    32
    10
    4
    4
Date Rating
Florida City, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“The best customer service you'll ever find in the world.”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

This is the second time we have stayed here.
The staff are so welcoming and friendly. They make you feel like your valued.
The hotel is clean and has all you need for a city break.
The breakfast is extremely organised and well managed.
The best part is the staff they can not do enough to help you. I have traveled the world and this is the best customer service I've ever had.
The staff make this hotel feel like a five star hotel.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Claireguirvan about Premier Inn Birmingham Central East
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Galway, Ireland
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“Brilliant again”
5 of 5 stars Reviewed 13 January 2012

My husband and I spent one night here at the end of August as we travelled from County Galway Ireland to France at the end of August 2011 bringing our own car. My husband and son were taking in an Aston Villa match before we journeyed on to France. The location of this hotel was exactly what we needed as my husband and son were able to walk from the hotel to Villa Park [about 20minutes] and I was able to walk through the grounds of Aston University into Birmingham city [about 30minutes] where I had a few lovely hours browsing through the shops. As in our previous overnight stop in this hotel in June we experienced the utmost courtesy and kindness. The room was spotlessly clean and included tea/coffee making facilities. The bed was extremely comfortable. There was a special offer which included our evening meal and our breakfasts at a very reasonable cost. Our son did not travel with us as we stayed at the hotel on a Friday night and our son flew into Birmingham at 7.30am. just to see the match. We asked the staff if our son could partake of breakfast with us when we had collected him from the airport on Saturday morning and we were told he was more than welcome. As we had use of our room till 12noon our son was able to have a short snooze there. I set out for the city and my husband and son set off for Villa Park at the appointed time. My husband checked out of the hotel at 12 noon but we were allowed to leave our car in the hotel car park until the match was over. The politeness, kindness and courtesy of all members of the staff was second to none and nothing had changed since our stay there the previous June. As we booked early we got the room for £29 sterling which was the cream on the cake.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ballygarriff about Premier Inn Birmingham Central East
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Devon
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Good value for money, very efficient, friendly staff”
5 of 5 stars Reviewed 10 January 2012

For £29 bed and £22 food, a conference facility and free parking, this was unbeatable value. The staff were so friendly and efficient that they really lifted a grey day. The hotel is located in an industrial area but alongside the canal and not far from the city centre.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jaw43 about Premier Inn Birmingham Central East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“5 star service 2 star price”
5 of 5 stars Reviewed 5 January 2012

I regularly stay in Premier Inns for work, and I always find them great value for money, but this one is by far the best one yet.
I had managed to get a £29 room, so I was already off to a good start.
Having travelled down from Liverpool on a dark, wet and windy night it was a relief to get there. The roads around Birmingham are a little crazier than I am used to, but I found the hotel easily. It is in a very convenient location if you are driving. I'm not sure what it is like if you travelling by train etc.
The staff on reception were amazingly friendly, and I think as other people have mentioned the restaurant staff are brilliant (especially Bernie) If they had eaten the food for you themselves they couldn't have done more for you. Orders were taken with a smile, they made sure you had drinks and were attentive. Food was good, Breakfast was plentiful.
My room was immaculately clean the hallways were clean and tidy and the bed was fantastic. If I'm back in Birmingham I know where I am staying.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask xenaisgr8 about Premier Inn Birmingham Central East
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1 review
“The waitress Bernie a true diamond”
5 of 5 stars Reviewed 28 December 2011

I was in Birmingham for the weekend with my family I must say the staff are so friendly careing and professional, there is a waitress called Bernie if you meet her you will be made to feel very welcome and looked after she has a great can do attitude. Regards Mr muir

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mrdeanm about Premier Inn Birmingham Central East
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Additional Information about Premier Inn Birmingham Central East

  • Premier Inn Birmingham
Address: Richard Street | Aston - Waterlinks, Birmingham B7 4AA, England
Price range (per night):* INR4,570 - 7,579

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Premier Inn Birmingham Central East
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