I regularly use this chain as I like the cheap and cheerful style, the rooms are usually adequate, the bathroom accessible and the staff as expected. This particular one is ideally situated on Broad Street and is very cheap.
However....
This hotel purports to have disabled facilities. Whilst this is not a lie per se the en suites are completely inadequate for anyone with reduced lower limb function as they ALL have a bath. The desk claimed it was due to the building being archaic. Whatever, if one can get a wheel-in shower in an old Welsh terraced house one can get one on Broad Street! The bathroom had the faint aroma of sewer, there is no air conditioning that I have seen (this is my second, and last, visit) and the black out curtains didn't even cover the window! One light switch didn't work, well it did once but the light flickered annoyingly. This was rectified by using the switch by the bed.
On arrival the lady at the desk was happy to help me with my luggage from the underground car park despite being unable to grasp that it is difficult and dangerous for me to get in and out of a bath (imagine a squid, you'll get the idea). I hope it's free for disabled people haha I think it does state this on the site., I don't tend to 'imagine' free parking. When I needed to leave to meet a friend the desk man told me he couldn't leave the desk to help me with my overnight case. I explained why I had difficulties getting to the car and he told me to wait whilst just standing there. I prompted him to call his colleague and he just looked at me like I was an alien. He then said it wasn't his JOB to assist me (so essentially I was 'trapped') and he refused to give me his manager's contact details. After much persistence he gave me the assistance I required but probably just to get me out of his sight.
Oh, and the lifts worked intermittently and are very small.
On a slightly more positive note the room was as standard, clean enough, and despite the faintly odious aroma the bathroom was as standard.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC