Rooms are tired and basic but the staff are best I've come across in a hotel. I had a number of minor issues over a 2 night period but the staff did everything they could to solve these issues. They always treated me with the respect, empathy and genuineness a customer would expect.

Good size bedrooms with an excellent location right in the centre of town but not too noisy.
Very clean and well appointed. Breakfast was excellent too. If you want to explore Birmingham for leisure its a great place to stay or if you need to stay for business would certainly recommend.Friendly and professional staff work hard to make your stay a good one. Well done the Burlington.

Have stayed at the Burlington on several occasions- both business and pleasure, and have always been extremely pleased.

Great, Central location. Lovely rooms and very good value.

I can't fault the location of this hotel and on entry, it certainly has all the grace and grandeur of 4 star until I saw my room (Room 307).
The bedroom and bathroom are both shabby and tired looking. The bedroom furniture dated, the wallpaper and carpet has not been replaced in many years with the carpet lifting at corners in parts of the room and the curtains were not fitted correctly. In the bathroom there are no curtains at all except for what looks like dirty grey coloured nets which are clearly see through and left me feeling vulnerable. There are exposed ugly pipes, the showerhead has mould and mildew growing around it and the grouting within the tiles has left me speechless. A dirty looking shower curtain hangs over the bath and the heating was turned off in the morning with no control over turning it back on again. None of the above would I expect from a 4 star hotel.
To make matters worse, road works are being carried out until after 10pm and starts again at 5am. This includes articulated trucks passing every 30 to 40 seconds, diggers and JCBs in high activity.
Because I was here on a business trip and was paid for by my company, I didn't feel compelled to complain. For certain, if I had paid for this myself, I would have asked to be moved or insisted on a full refund and looked elsewhere for accommodation. I would have awarded my room 2 stars.