Reception is both professional and accommodation. The hotel is located near shops, bars, restaurants etc. Huge car park at the rear which is the reception area is. In house bar is open to non-residents and has a cosy and welcoming feel.

Rooms are of a high standard with all the usual facilities. My bathroom was beautiful with contemporary fittings and sparkling clean.

All in all a good hotel which caters for business and leisure.

We stayed at the Westley the same time as GillcheshireUK but were not part of the 'Carlow Association Dinner Dance'

Our room was small with a double bed (not a king) and had steps down into the bathroom. Not what I expect from an 'Executive Room' and the 'Premier Inn' we stayed at the next 2 nights was a far better room.at 50% of the price.

This was by far the worst Best Western we have stayed in to date and I am also a 'Rewards' Member so am a regular user of Best Western Hotels.

Apart from the room issues the general soundproofing was poor. You could hear noise from the bar until the small hours, even though it was closed to all but residents.

Our biggest gripe though was the noise from those attending the Carlow Association Dinner. Members of that group were running down the corridors from 2.30 - 4.00 am on Sunday moning, shouting, singing and creating a serious disturbance which hotel staff just ignored.

Whilst a 'one off' it did influence how we felt overall about the stay.

Saturday night was also a 'Carvery' night and was ... poor. The beef was tough, as were the roast potatoes and the gravy was no better than water.

Sunday morning, the cooked breakfast had been cooked hours in advance (we were there at 0.800 when the restauaunt opened as well) and appeared to have been left keeping hot to the point that the bacon was like old cardboard.

Probably because the 'chefs' had a very busy night on the Saturday and cut a few corners for the Sunday Breakfast.

Next time we go to the NEC we will definately not stay at the Westley

We attended The Carlow Association Dinner Dance and it was the 2nd time we have stayed in this hotel ,the fist time we stayed in the annex and found that comfortable and clean . this time we were in the main building and it was superb, very clean nicely decorated throughout. the bed was very comfortable and the bathroom was modern and a good size,not the dark pokey broom cupboard that most hotels provide. The breakfast was buffet style and eggs were freshly cooked as you asked for them. From check in to check out was first class and the staff were pleasant helpful and very polite.Would highly recommend this hotel.

4th stay at the Westley and still good value for money. As a Rewards scheme member got a free upgrade to an executive room,. Stayed 2 nights Saturday / Sunday, had SUnday lunch from the carvery. Excellent service from all the staff.
Slight criticism is that Sunday evening is karoake in the bar so if you need a quiet meal probably best to eat elsewhere as restaurant is not open Sunday evenings and if your room over looks the bar area you may be disturbed by late leavers at 12:00pm. Hotel manager has responded to these small criticism very favourably with some good suggestions. Will be staying in the future as very good location for NEC and city centre.