stayed at this hotel in january 2012, and i have to say this really is the nicest, cleanest and best hotel iv ever stayed at,
my partner and i were greeted by very friendly staff who were happy to help with any query,
the room was huge with a massive bed, floor to ceiling windows to show off an amazing view,
the room was spotless, not a spec of dust to be seen, the bed linen was also immaculate.
minibar was well stocked, plenty of clean towels, soap, toilet tissue ect...
we had a slight problem with the price at first as it had reduced after we had paid, but the staff were quick and happy to help, not only putting the difference as credit onto the room, but also upgraded us to the regency club, where we enjoyed free drinks, snacks and breakfast in a private lounge.
cant wait to go again...

Excelletn stay at the Hyatt this weekend. We was advised the check-in time was 3pm, but the friendly and helpful staff allowed us to check-in early, which was perfect as it allowed me time to get changed and get down to the Pub to watch Villa beat the Wolves.
The room was perfect, Bed was amazing, huge!!! Everything wwas as it should be,. no dirt, nothing. Small finishing touches to the room really made this a memorable stay, and I've stayed in all sorts of hotels all over the world, I can safely say this was the best Hotel i've ever been too. There's even a speaker in the bathroom, so you can hear the TV!! Love the bathrobes too!!!

Really couldn't fault it. Thanks to my lovely Girlfriend :) xx

10 minute walk to the bull ring.
No free parking, 14 pounds a day in a off site car park.
Lovely hotel, the rooms are lovely and the staff are all very helpful
Excellent for a romantic getaway

The entrance ambiance and decor doesn't seem to extend beyond the foyer. Rooms are ok, all the facilities you would expect (no biscuits on the coffee tray though), iron and board in the room etc. Clean and tidy. Shower is rubbish. Way too low for a tall man, and needs it seems, millimeter adjustment to control the temp. Slightly too much and you freeze or burn. Toiletries are good quality. Staff were fine, didn't have breakfast. Beers are expensive in the bar.