The location is excellent for the railway station, the room was clean, the meals are surprisingly cheap and the staff have been well trained. On the first night we decided to eat out and tried the self service Chinese called "Chopstix" opposite the hotel, we made a terrible choice!
The second night we decided to just eat in the hotel and wished that we had only done it the first night. City centre hotel, a little dated maybe, but we were pleased with it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Dear Guest
Thank you for taking the time to write your review and for your positive comments which will be shared with the rest of the Staff.
I am so pleased that you took the opportunity to sample first hand the perfect location, exceptional value for money and high level of customer service we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here.
We look forward to welcoming you back in the future
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC