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Britannia Hotel Birmingham – reviews, photos

2.0 of 5
New Street, Birmingham B2 4RX, England
Hotel amenities
Britannia Hotel Birmingham
Britannia Hotel Birmingham
Britannia Hotel Birmingham
Britannia Hotel Birmingham
Britannia Hotel Birmingham
Britannia Hotel Birmingham
Ranked #88 of 140 hotels in Birmingham
2.5 of 5 stars 701 Reviews
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701 reviews from our community

What travellers say about this hotel
  • New street(26)
  • Happy Hour(8)
  • Room service(8)
  • Toilet seat(8)
  • Very good(7)
  • Evening meals(6)
  • Central location(6)
  • First impressions(6)
  • Tea coffee(6)
  • Great value(6)
Traveller rating
    29
    122
    151
    121
    277
Only show reviews for Family (39) | Couples (147) | Business (198)
Date Rating
Swansea, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Bit Tired”
3 of 5 stars Reviewed 10 February 2012 via mobile

We stayed at the Britannia in Birmingham for one night. There were 3 adults in one room. Firstly, it was only £59 a room for B&B and we were able to check in at 11am. The hotel generally looks pretty tired throughout and is I suppose at the budget end of the market. Nonetheless, it was clean and we received a good welcome. We took advantage of the three course evening meal, which possibly could have had more variety, it was good value at 8.50.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SwanseaJohn about Britannia Hotel Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012
Dear Guest

Thank you for taking the time to write your review.

I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here.

We look forward to welcoming you back in the future

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Quirky hotel”
4 of 5 stars Reviewed 9 February 2012

A lovely quirky hotel comfortable bed, lovely breakfast and friendly staff, stayed here weekend of 20th Jan.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MissBeakyC about Britannia Hotel Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012
Dear Guest

Thank you so much for taking the time to write your review, your positive comments will be shared with the rest of the Staff, who will be equally delighted.

I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here.

We look forward to welcoming you back in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Disappointing !”
2 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Booked this hotel based on the central location and web site....were we disappointed ! Staff were very pleasant on check in but once we arrived on our floor a rather unpleasant aroma greeted us. The carpets throughout were threadbare and a general feeling of neglect was apparent.
Our room was in need of redecoration and in places filthy!! The wall paper under the window a prime example. (shame we are unable to post photographic evidence)
I'm unable to give any info re sleep quality, food etc as we promptly picked up our bags and booked into another hotel.

Room Tip: Don't book here
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
Ask 0522maxmax about Britannia Hotel Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012
Dear Guest

Thank you for taking the time to write your review.

I am sorry that the Hotel failed to meet your standards at this time and wish that you had brought this to our attention during your stay as it would have given us the opportunity to address your concerns first hand, and allowed you to leave the Hotel with a more favourable opinion.

Your comments will be passed to the relevant Departmental Heads for investigation, and improvements will be implemented where deemed necessary.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Scotland
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Suited us fine!”
4 of 5 stars Reviewed 7 February 2012

The location is excellent for the railway station, the room was clean, the meals are surprisingly cheap and the staff have been well trained. On the first night we decided to eat out and tried the self service Chinese called "Chopstix" opposite the hotel, we made a terrible choice!
The second night we decided to just eat in the hotel and wished that we had only done it the first night. City centre hotel, a little dated maybe, but we were pleased with it.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask C2FL about Britannia Hotel Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
11 February 2012
Dear Guest

Thank you for taking the time to write your review and for your positive comments which will be shared with the rest of the Staff.

I am so pleased that you took the opportunity to sample first hand the perfect location, exceptional value for money and high level of customer service we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here.

We look forward to welcoming you back in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitley Bay, United Kingdom
1 review
“central/ good value would use again!”
5 of 5 stars Reviewed 4 February 2012

Excellent location,walking distance from station/ on arrival pleasant and efficient service/room 530 was clean, warm and spacious. Staff were friendly and happy to assist. My bed was big and very comfortable and also clean, I'm allergic to dust so would notice if room had not been vacuumed.The breakfast room was very pleasant and provided a good selection of hot and cold food and as much tea as I needed.
Thankyou for a very pleasant Hotel experience Mr Manager and staff..

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask zwl about Britannia Hotel Birmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian Davenhill, General Manager at Britannia Hotel Birmingham, responded to this review
14 February 2012
Dear Guest

Thank you for taking the time to write your review, and for your positive comments which will be shared with the rest of the Staff, who will be equally delighted.

I am so pleased that you took the opportunity to sample first hand the perfect location and exceptional value for money we at Britannia Hotel Birmingham offer, and were not put off by some of the negative reviews posted here.

We look forward to welcoming you back in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Britannia Hotel Birmingham

  • Birmingham Britannia Hotel
Address: New Street, Birmingham B2 4RX, England
Price range (per night):* INR2,857 - 7,673

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