Stayed here on 31Dec; 2011 for two nights and didnt print out my booking confirmation was overcharged when i paid on arrival made a comment to staff on desk that i though that was not what i was quoted but was told it was right, and when i checked it on net realised i had been overcharged, queried it with night staff and he said he didnt know where that price had come from and offered us breakfast on the two mornings and said breakfast ended at 1pm next morning, my partner is recovering from a tramatic accident and late breakfast seemed ideal but when we turned up for breakfast at 10 30am we were told that breakfast finished at 10am, there was another couple there that was told same from night staff, we were offered bacon and egg as everything else was finished, that evening i checked in our room to see what time breakfast finished next morning but no info; so had to go to reception and night staff didnt know but offered me a wake up call for 9am which i really didnt need only needed breakfast times. Having said all the staff were very pleasant and friendly and we enjoyed our stay .

My Mother is in a nursing home in Birmingham and as I come from Canada several times a year to see her I am dependant on staying in hotels.I always stay in Premier Inns.
In late November my husband and I were there to celebrate Mum's 97th!!!
Marie and Emily,supported by their Manager were so friendly and helpful.We were there a week and were greeted in and out of the hotel each day as if we were special!!
As we travel from afar with 2 suitcases and 2 carry on bags{we have no where to do laundry while away for 2 weeks} the first room was cramped.We were cheerfully moved the next morning when we commented on it...not complained.Due to difficult legs our room which u
make it difficult to do stairs was cheerfully changed.This is a problem with central booking that does not allow you to state needs or preferences when booking online.
I love the choice of continental or full breakfast...Don't want the full cooked every morning over a weeks stay!!
Be back in March...See you all then

My wife and I made the latest of several visits to the hotel in December and stayed through Christmas.The management, front desk and restaurant staff were extremely friendly and very willing to help in all respects. Some of the rooms are a little cramped, I asked if anything could be done and we were moved to a bit larger room after our first night without any hesitation. The breakfasts, with "continental" and "full english" options, were very good. Towards the end of our stay the daily refreshing of our room was somewhat inconsistent. We will be returning during our next visit to Birmingham.

Welcome was good, Accomodation was clean and modern, Breakfast was very good.

Room had faulty thermostat reducing heating to minimum intermittently. Had to use portable oil filled radiator that was too hot.

Noise travels very easily through walls. Couple next door were making a lot of noise still at 03:00hrs. Hotel somewhat lacklustre in terms of acknowledgement & motivation to deal with heating.