I have to start off by saying that I didn't actually stay at the Etap. The snowy night I found myself stranded at Birmingham airport after my flight was cancelled coincided with a huge exhibition at the NEC next door and there was not a room to be had. But wonderful Glenys at the Etap went to so much trouble for me: she trawled a last-minute cancellation site and found me the last room at another hotel not too far away, and organised a taxi to get me there. Such a good, kind person, and what a wonderful ambassador for her company. Any time in future I have the option of staying at an Etap hotel, I will do. Thank you so much, Glenys!
- Etap Birmingham
