I booked my mum and grandmother into this B&B as they were travelling up from Bristol to attend my son's naming ceremony in Warwick. I made the reservation for 2 single rooms approximately 3 weeks prior to them coming to stay. The owner confirmed my reservation with an email. I therefore thought that my reservation was sorted and safe.
However, 3 days before my mother and grandmother were due to arrive I had a telephone call from the owner informing me that he had made a mistake with his bookings and we could no longer have the rooms!! I understandibly got annoyed about this. The owner seemed surprised that I was so annoyed. I explained that I now had to find another B&B who had 2 single rooms available on a bank holiday weekend, in 3 days time!! He then had the audacity to offer me a twin room and a double room, but informed me that I would have to pay the higher room rate!! I informed him that I no longer wanted to use his B&B.
I then rang around and luckily managed to book my family into another B&B. Later on that day the owner of Park House Guest House rang me back. He told me that he had been thinking about our telephone conversation all day and he had reconsidered his offer. He could now offer the twin and double room at the same price as the single rooms. I informed him that we had booked elsewhere.
I advise people to be very careful when making a reseravtion here as you may get a phone call a few days prior to your visit telling you you no longer have a room! I see from other reviews that I am not the only person this has happened to. The owner obvioulsy has trouble keeping track of his bookings.
- Park Hotel Warwick
