Beautiful grounds, quiet location but the 'barn rooms' mean a walk across in the cold and snow/rain to dinner.The spa is not actually a spa just a swimming pool,steam room & sauna(no jacuzzi) and for my stay no beauty therapist, which was unfortunate when I had specifically booked for a spa break.
Evening meal was included as was breakfast which was delicious and the service from the waiting staff was excellent.
But no alarm call the next morning and no call to notify me that the therpaists had not turned up and therefore no treatments that I had prebooked left me feeling disappointed.This could have been turned around with a good customer service at check-out but initially being overcharged for 3 items and then being offered a menial refund for my beauty therapy mean't a lengthy discussion after an hour long wait checking out!
This hotel has much potential but would not recommend a stay here (maybe dinner).As a guest of Barcelo hotels around the world this is definitely not to their standard.

We were extremely disappointed with our stay at Billesley Manor. We were supposed to be staying for one night in a premium room, the website's description of which is as follows -

"Our premium double rooms are located in the Manor House and the converted Cedar barns. Many with views of the gardens. Modern & individual in design, some retain the orginal tudor barn beams. Spacious and contemporary in style using maple wood and glass accessories bathed in pastel tones, these rooms have been furnished with Italian fabrics with a twist of originality. These premium rooms benefit from large work area with desk, sitting area with easy chairs and coffee table and include bathrobes, slippers & executive refreshment tray. You will also find quality features including wireless internet access, trouser press & hair dryer." Sounds nice, doesn't it! The photos on the website look good, too.

We were initially put in room 20, which had no view, was appalingly furnished and was a mish-mash of patterns and colours which was frankly unpleasant. We called reception to point out that this didn't seem to be a premium room (not spacious or contemporary, no maple of glass accessories, not bathed in pastel tones, and certainly not furnished with Italian fabrics. No large work area, no easy charirs etc etc....) and we were moved to room 6. Room 6 was a slight improvement, but was still by no means up to the standard expected of a "Premium" room in a 4 star "Premium" hotel, and had none of the above features other than a view. The room was incerdibly cold and the lady from reception had to bring us a fan heater and an extra duvet. The toiletries hadn't been replenished and were half empty, and the bath taps were about ready to fall off. The room was terribly dated.

The only positive things I have to say about this place are that the staff were reasonably pleasant and the breakfast was very good.

Overall, the impression created by Barcelo's website is terribly misleading, and we did not have the stay we expected at all. Had we not paid for the room in advance, we would have refused to pay as we simply weren't given what we paid for. I have complained to Barcelo and am still waiting for a response. In the meantime, I'm tempted to take this up with Trading Standards....

My husband and I enjoyed a 2 night spa break at end of jan 2012. Dinner was excellent and eaten in a lovely wood panelled room. Spa treatments were very relaxing as was the swim and sauna. Our room was very close to the Spa which was very handy. Hotel were very accommodating with special dietary requirements. Very good value for a spa package. All staff were pleasant and helpful. Would definitely recommend and will be going back to a Barcelo hotel again soon.

Just spent a fantastic 2 night break at Billesley Manor. Restaurant and bedroom were great, staff very friendly and helpful. Lovely location. Can't wait to go back.