Just enjoyed a 'Winter Warmer Weekend' at the Falcon. Reception staff were friendly and efficient, didn't take long to get booked in, even though there was a queue when we arrived. Restaurant staff also friendly and helpful, food really good. Disappointment here was that the Winter Warmer deal stated 'three course evening meal' included, but in fact there was a £25 limit to that, which didn't cover three courses, so it meant spending a bit more than originally planned. Bedrooms were clean and warm. In fact whole hotel look and felt clean, though public areas like reception area and lounges were cold. Admittedly it was a very cold weekend, but a couple of convector heaters and no radiators in the 'Scholars Room' lounge was not very welcoming. Log fire remained unlit. However, would definitely return.

I booked a deal for two nights for my boyfriend and I. After reading the reviews on Trip advisor, requested a room in the tudor part. The room was on the third floor, and very quaint, but with modern facilities. A couple of snags were that the main light stopped working, there was a hole in the bathroom door(not a problem) and and on the second day we were only provided 1 towel (more of a problem!!! )

The hotel is charming, Hannah on reception is lovely, and very accommodating. My partner requested a sewing kit for a loose button, and it was provided quickly.

My parents had booked in for the second day, but due to all the snow, were unable to make it. The hotel cancelled their booking, without charge - much appreciated!

Would return, and would recommend.

On arrival reception staff very friendly and helpful.
Excellent size room, very bright,clean and spacious with tea and coffee.
King size bed was two singles pushed together.
Be careful with evening meal arrangements. We had booked for three course meal. The menu had starter, main and dessert courses but you were only allowed to go to a maximum of £25.
Therefore if you wanted the full three courses you had to pay extra.This was not mentioned on our booking arrangements.
The food was very well presented and good quality,although not a great deal of choice. If you have a very large appitite you would be struggling with the small haute cusine portions.
Apart from two restaurant staff (my apologies for fogetting their names but one gent was French the other gent Polish) they appeared as if it was too much trouble to look after you. The delivery of the meal was very slow, but that did not bother us.
On both evenings nobody asked us if the meal was OK or could they do anything for us. In fact whist we were waiting for our main course dishes to be cleared away they were more content laying the tables for breakfast.
It snowed whilst we were there so the lovely log fires were very welcome.
I don't know if this is the norm but on each morning the lift was out of order for the period around breakfast, so if you have trouble being mobile, please ask for a ground floor room.

I viviited this hotel with my mum back in october. It was a theatre trip for my mums birthday. The hotel staff were very helpful on ways i could make my mums stay more special before we arrived. We had one of the room overlooking the car park as it was a twin room but we didn't spend much time in the room as we were exploring stratford. It was clean and comfortable.
Breakfast was lovely. we only had the continental option but it was more than adequate. The hotel is central, very close to the theatres and had free parking when we went.