Firstly, the staff were very friendly and helpful throughout. They should be given particular praise for this given that the hotel was crawling with hen parties and teenage lads with attitude.
The staff aside however, this hotel is one to avoid if you do not fit one of the descriptions above. To make my point, the room we were initially allocated was freezing cold due to a window that had been left open in an attempt to remove an overpowering stench of vomit. Thankfully, we were able to move to a room left empty by two of our party who had decided to cut their losses and seek board elsewhere having only got as far as seeing the other guests stood in the foyer.
You will not sleep well unless equipped with earplugs as there is a constant stream of revellers returning from the city that starts at about 3am. Although the hotel does not tolerate parties or excessive noise from individuals, continual post nightclub drunken chatter, footsteps and door slamming is enough to prevent a good night's kip without any individual having been "excessive".
The toilets and showers are cubicles dotted along the corridor and are "self-cleaning" However, they were anything but clean by the time I had a shower at 7.30pm. It also means that the toilet seat and toilet floor will be wet when you step in. This is of no real consequence but is a little off-putting if you're not expecting it. You'll also need to dry the seat yourself.
Though the rooms will set you back little more than twenty quid and can fit three (depending on how open-minded you are), I have not scored this hotel highly on value as you will need to spend £12-15 on a taxi to get into town and you could possibly get a better night's sleep for less money kippng in your car.
In short, this hotel provides bunk-beds in basic rooms at rock bottom prices, with communal toiletting facilities which are not manually cleaned as a matter of due course, and does not have a policy restricting large hen and stag groups from using the hotel. This means that it will always attract a sufficient number of guests who have no regard for the establishment or other guests, that many other guests will be left unsatisfied. Unfortunately for the hotel, these latter guests are probably more likely to leave feedback on sites such as this. Hence the balance towards negative remarks. However, this place clearly serves a purpose - just not one that I will be calling on again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 March 2011
Dear Reviewer
Firstly can i thank you for taking the time to write a balanced review, whilst some of your points are negative i appreciate the fact that you have tried to give your opinion in a balanced manner. I would like to thank you for your comments regarding the staff, my staff work very hard to ensure that everyone who stays here has a safe and enjoyable time. They do indeed deserve praise for the way they work particularly at weekends and i hope that this continues.
The hotel does cater for all groups and it is fair to say that we are tolerant in respect of hen and stags which make up to 70% of our weekend trade. You rightly point out that we do not tolerate parties or excessive noise and we will always remove person(s) for any breach of this.
Can i apologise that the room you were initially allocated was not up to standard and was cold and for that please accept my apologies. Unfortunately, despite the best efforts of my staff we do try and keep the toilets which also self clean to be kept clean manually but as you can appreciate this can be difficult. If only some of our guests used the toilet like they do at home then we wouldn't have this problem but unfortunately we can only do our best.
In reference to mini cab costs a taxi using our dedicated taxi company only charge a flat fee of nine pounds to the city centre. Unfortunately it is the black city cabs from town to the hotel that are continually trying to rip people off for what should only be a ten pound journey.
I am sorry that your experience was not a good one but if you ever choose to come back to Newcastle particularly midweek i would hope that you will allow me and my staff to look after you. Once again thank you for your comments.
Yours sincerely
Darren Gillen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC