Due to its excellent location, this apartment is very very noisy. I've stayed many times at many hotels in the middle of the city but have never experience such noisy environment. Perhaps the other hotels have double glazing. In addition, it was summer when we stayed there and there is no air conditioning and the apartment is very stuffy, so, we had to leave the windows open for some air.
The shower mixer also does not work and only has boiling hot water, so, we had to take bath everyday!
There is no lift from the ground floor, so, be ready to carry your luggage up the stairs to Level 1.
Cleaning does not exist while you stay there. When you request for your room to be made, they simply empty the garbage bin and just over 4 nights, our apartment/bathroom is already very dirty and dusty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 July 2010
I'm pleased the location was good, it certainly is the best as far as we are concerned. The windows are indeed double glazed and do block out most of the noise (Though I understand 404 had a broken lock last week)
When the windows are unlocked the noise does increase massively being city central. We recently have had the showers replaced and again 404 does seem to have a very difficult dial- I've ordered a replacement for this. I am sorry for this inconveinience. There are no issues raised in the maintainance or complaints book as we would have certainly moved you to another apartment, sometimes equipment fails- when we get to know about it we will always try to repair or move guests.
It is correct that there is no lift from the street into reception and there is no air conditioning. Servicing of the apartments is done every four days to include bins, towels bed linen changes and toiletries refresh as well as a full clean. Towels and basic service are always provided upon request though. (we always change and clean apartments between every guest departure)
One thing I have taken from this is that we probably need to clarify the level of service so guests do know what to expect. If you could let me know what apartment you stayed in I will personally check the points mentioned.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC