ok so as a group of 12 lads we needed somewhere that would take us and we decided on euro hostel in july 2011 and it was a really good enjoyable time, the was nothing negative to take from that trip except the food is as it has just been put in the microwave on order.
so again me and the lads decided to take a trip to newcastle again and automaticaly we all agreed on euro hostal so one of us booked it expept this is when the trouble began, a few days after we had booked it we had an email saying they had overbooked and we did not infact have a room to stay, we rang up and eventually spoke to someone with a clue and realised that email shoudn't have gone to our group, then days later we where told that we had to pay the bill in full straight away overwise we would not have a room, yes we all payed fair enough we thought. we then arrived on the day at the time stated to check in, we where left waiting to check in an hour after we where allowd to but then we thought ok we'll sit in the bar and relax from the long journey we had to get there. when we got our rooms there was a room of 8 on the 3rd floor and a room of 4 on the 2nd floor. now a room of 8 lads on a weekend away is bound to be noisy who ever you are. we soon realiased that we were sharing the 3rd floor with a massive group of exchange students many very young. while getting ready to go out we had the music playing on speakers not excessivly loud, we where told to turn it down which we did. later on we came back from being out and we were in the room chatting when security burst in almost knocking my mate over shouting and threatning us saying we would be thrown out. that night this happend 4 times. but on the 2nd floor and even the 3rd floor there were rooms playing music and being very lound into the early hours of the morning, nothing was said or done to them all the attention was pointed towards us. we spoke to the manager the next day who was not understanding and said they were too full to move us rooms and 1 more complaint we are out on the streets. the second night before we went out we were targated again by the security for no apparent reason
i haven't even mentiond the bloody pillow cases and the shower which filled the bathroom floor with water.
very unhappy with our second stay after having such good memories of our first stay so people if you choose euro hostal i hope you share the first experiance we had and not a repeat of the second stay.
and eat out of the hotel unless you want to use the panini as a door stop!!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 February 2012
Hi There,
Thanks for posting your review here on Trip Advisor.
I am sorry to hear that your second stay in Euro Hostel Newcastle was not as enjoyable as your first.
All efforts are made to keep people staying in a group close together. Of course this is not always possible as groups vary in size and need differing room types. Regardless of which floor people are staying on, it is the Euro Hostel team’s responsibility to ensure that everyone staying in the property has an enjoyable time whether that be a quiet weekend away, a study break or any other reason for staying in Newcastle.
I am sorry if you found the team to be too firm when endeavouring to keep noise to a minimum. As I am sure you can appreciate there is a balance to be struck when needing to be firm but also being fair and groups of lads are not always the most receptive to being told to be quiet and to respect other guests.
Thanks
William
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC