Good web site but don't believe all you read. The hotel is average to say the least. As it seems to be the normal with these hotels.. They employ a lot of young staff, that's fine as long as they have the right training and supervision. In the villages case the seem to fall down on both points.
The worst being the Resturant .the service was appalling on the both nights. The staff seem to think the they were at school and congregated in one corner chatting amongst them selves totally abliverous to any of the Resturant guests.
The room was average along with most of everything else.
It's a shame that by cutting corners and employing young staff without training and supervision the hotel was a let down.
We did complain and received a bottle of champagne but l would of rather had better service.
- Village Hotel And Leisure Newcastle
