Dear Reviewer

Thank you for taking time to provide me with feedback following your recent stay with us at the County Hotel.

I was very sorry to learn that you were dissatisfied with the bedroom that you were allocated.

As our hotel was built in the late 1800’s, room sizes differ throughout the hotel from the large and lofty to the small and compact. Unfortunately we do not have the uniformity of the new builds of today, but this adds to the charm and character of the building. It sounds as though you were allocated one of our inner facing rooms which look out onto a light well. We only have a handful of these rooms in the hotel and in all honesty, a lot of our guests prefer these rooms as they are very quiet. You will be pleased to note that we are currently in the process of redecorating these rooms to give a lighter and brighter feel. All of our rooms are graded on size and are priced accordingly from the lower priced single rooms which are usually the smaller rooms in the Hotel to the higher priced executive rooms and junior suite which offer lots of space, high ceilings and lots of original features

We do have a Guest Relations Manager available 24 hours a day – I am sure that if you had advised a Manager of your dissatisfaction at the time, they would have tried their best to resolve any issues there and then in order that you could enjoy the rest of your stay with us.

I am pleased that you found the breakfast service staff to be good. We try our hardest to ensure that there are sufficient members of the team around to cope with breakfast volumes, but there are occasions, particularly when there are large groups in the Hotel, when breakfast can be busier than expected should they all decide to come down at once, which I believe to be the case on this occasion. As you will note from previous reviews, this is rarely mentioned by other guests and the majority have had a very enjoyable experience.

Please accept my apologies fir the dissatisfaction that you faced and I do hope that you will choose to come back to the County should you return to Newcastle

Kind regards

Steven Devine
General Manager

Dear Reviewer

Thank you very much for taking time to provide fellow travellers with feedback following your weekend stay with us at The County.

The team and I have worked very hard on the physical appearance of the hotel and the service which we offer our guests. I am very pleased that you found both the hotel and service to be good.

As you mentioned, the location of the hotel is ideal, being literally two minutes walk from the mainline rail and Metro platforms – as well as within walking distance to the shops and other city centre attractions including the world famous quayside, Baltic Arts Centre, Sage and Metro Radio Arena.

Thank you once again for your kind comments and we look forward to welcoming you back to the County in the very near future.

Kind regards

Steven Devine
General Manager

Dear Reviewer

Thank you for your feedback. We are really pleased that you were pleasantly surprised how nice the Hotel is. The team and I have worked very hard recently on the service and facilities offered and its good to receive feedback such as yours.

The location of the County is second to none being directly opposite the train station and in the centre of the city – this also brings with it city noise, however as you mention, our rear facing rooms are quieter than those to the front of the hotel.

Thank you once again for your kind comments and we look forward to welcoming you back in the very near future.

Kind regards

Steven Devine
General Manager

Dear Reviewer

I was really pleased to learn that you noticed a big difference when you returned to the hotel recently.

The lobby area was completed in January 2011 and shows off the wonderful original open staircase and makes a stunning entrance to the opulent wood panelled Mozart Suite on the first floor. I was also very pleased to note that you found the staff to be excellent and the food to be very good.

We have recently revised our wedding package offerings and produced a new brochure giving ‘brides to be’ some ideas of how our function and event rooms can look on that special day. As well as weddings, family events such as birthday’s, anniversaries, private dinners and christenings are also very popular at the County. We have been specialising in events for over 100 years!

Thank you once again for your kind comments and I do hope that you will visit us again in the very near future.

Kind regards

Steven Devine
General Manager