Very friendly staff, night porter particularly friendly to all...
The reception staff are extremely professional and remember your name, big plus..

Rooms are clean, bit chilly, and well decorated. The showers seem to take a few minutes to get up to temperature but worth it when they do...
Hotel is a bit spread out but once you get your bearings its good..

Only not so good thing I've found is the restaurant, Pacos, I didn't find too pleasant when I wandered in looking for somewhere to eat the waitress/manageress, was rather officious and directed me to the bar without really giving me a chance..A little too assuming and lost a big order as I was actually meeting some friends so not the greatest, however we did go to the bar and had a tasty reasonably priced meal, so perhaps she did me a favour...
I would and will return, for a reasonably priced hotel it is very good...

Me & my Husband visited this hotel when we were on a course it was excellent! A must is Pacos restaurant the food was without doubt first class. Very clean, Lovely staff! Paco himself is a real Gentleman. We would visit again for sure if we were up in the north!

My wife & I visited Paco's on Monday Septermber 19 having been there a few times we knew what to expect.Great food ,wine & service.
My wife had prawns wrapped in parma ham for starters & I had ham terrine,both well recommended as is the crusty bread they serve.
For my main course I had steak rossini,superb! My wife had shoulder of lamb cooked to perfection.Our wine was red Rioja,just right.
To finish my wife had icecream and I had the cheeseboard with a Taylor's 2004.A great meal in an establishment that is sorely under-rated.We look forward to our next viist.

this is a well presented, clean and tidy hotel. staff were friendly and responded quickly to queries. however from the website we did not get the impression that it is part of the whickham shopping centre that it mentions being close to - and the views are across the valley across the metro centre. well positioned for visits to durham, newcastle and gateshead but i feel overpriced. breakfast has only two options - full english for ~£10 or continental for ~£8... i did resent having to pay £8 for coffee and a slice of toast! would recommend having room only and popping to greggs which is within easy walking distance