I bought this for my daughter's birthday it said a "spa day with massage"for two. My daughter and her boyfriend went on 26/1/2012. This is what she said..... The swimming pool was so small you can only do a little bit of swimming, the gym was old and run down and extremely small, the robes "old and smelly" the massage ? was 20 mins by young just out of college girls, who don't really know what they are doing. (My daughter has been for a professional massage before so she knew what to expect) They had lunch which was ok, but she summed it up by saying, she had wasted her day it wasn't a good experience. I am now disappointed with Groupon for allowing this to be on their books. I will be complaining to them as well.

We stayed here early November on we booked two nights bb for £215 so not cheap on checking in with two small kids in tow with baggage we were put on 1st floor but no lift so difficult . We went swimming and the pool was old and needs completely refurbishing and so Mitch chlorine kids eyes were stinging after 15 mins so unto the room clean but very old and tired the heating was a old fashioned air conditioning unit but when put on hot air it sounded like a earoplane too loud to watch tv so that was another problem room service was cold and pizza hard as nails so kids left it and ate crisps the best thing about this hotel was breakfast really good obviously different chef to room service on hearing my complaints the next morning the duty manager said sorry but he could not do anything , so we left a day early and very tired it took 7 phone calls over the next week to get my refund for the second night do not even bother with this hotel go to the Marriott Newcastle for the same price and a good nights sleep and helpful staff

The Holiday Inn chain really needs to start revferbing its hotel chain.
Reception areas and breakfast areas are modern and clean, but when you enter the bedrooms its like stepping back to the 70's the furniture has seen better days and looks as it should be in a 2nd hand shop, paint marks are on the sides of furniture and beds where the room at some stage in its life had been redecorated.
The bathrooms are a mess brocken tiles mastic spread all over the place rusting towel rails and rotting doors!
NOT A PLACE TO RELAX IN!
The best thing about the hotel was its breakfast even if the staff are reluctant to get a pot of tea for you when they are having a chat with a work mate!

Sorry it been a while since we stayed but just getting round to catching up on our reviews.
We stayed here for 3 nights last November. It was a family gathering and we were all going to the horse racing at Newcastle. There were 7 of us in all and the rooms were all spacious and comfortable. Comfortable beds and roomy bathrooms. Breakfast was very good and we all thourghly enjoyed our stay. We would certainly return if we were visiting the area.