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Holiday Inn Express Newcastle Metro Centre – reviews, photos

3.0 of 5
Clasper Way, NE16 3BE, England
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Holiday Inn Express Newcastle Metro Centre
3.5 of 5 stars 106 Reviews
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106 reviews from our community

    Trip type
Traveller rating
    33
    33
    27
    6
    7
Date Rating
UK
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“All good, nice staff”
3 of 5 stars Reviewed 2 February 2012

Have had 2 good stays here. Its in a great location for shopping at Metrocentre and easy access to major routes. The room was clean this time (27/8 Jan) (although smelt of smoke a little) and nice. Could have been a little brighte, lights randomly places. Staff were very nice, esp housekeeping and reception.
I was woken up one night by rowdy lads oppositeat 2am ish and couldnt get back to sleep. I would have rated 4/5if it hadnt been for that but I acknowledge just bad luck to be opposite.
Breakfast is fair and plentiful although no beans on day 2 so as a veggie left me with just scarmbled agg as hot option.
Free parking and very close to TGI Fridays and Frankie and Bennys and a pub means you can have a nice meal out without going too far. I'd advise driving to Metrocentre car parks as a longish walk, esp with shopping bags!

Room Tip: Some rooms have a dbl bed and a sofa, others 2 singles. Best to ask if you'd prefer one over the...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pat-Michelle MacInnes-Tindall, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
4 March 2012
Many thanks for taking the time to post a review I have passed on your lovely comments to the staff which are most appreciated.
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Grantham
Top Contributor
103 reviews 103 reviews
Reviews in 47 cities Reviews in 47 cities
71 helpful votes 71 helpful votes
“IMHO holiday inn express used to be best of the bed box hotels”
3 of 5 stars Reviewed 27 January 2012

This hotel confirms that they used to be!!
It does the job it was built for and although it can't be that old it feels dated in a strange modernish way!!
The beds to me are quite uncomfy, the lighting in the room is extremely poor, quite depressive and useless if you want to work in the room, because the electric doesn't work until you put the card in the slot and it's electric heating the room can be very cold on arrival, that apart its ok, very average.
The friendliness of the staff and the ease of the location do make up for some of the hotels faults but I will be looking for somewhere else in the area and I suspect if I come across a new or refurbished Premier I won't be coming back here.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by arthurh for Newcastle-upon-Tyne
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Pat-Michelle MacInnes-Tindall, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
4 March 2012
Many thanks for taking the time to write a review of our hotel. Your comments have been taken on board.
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Scotland
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Great location, great stay”
4 of 5 stars Reviewed 6 January 2012

We booked a room for three, my wife and my youngest son and I, for a trip to see Newcastle Utd v's Manchester Utd at St James Park. We drove down from Scotland and the hotel was very easy to find being only a few hundred yards off of the A1. My wife wanted to shop at the Metro Centre whichis around 1/2 a mile away and she dropped my son and I off at the Metro Centre Bus station where we got a 100 bus into the city centre, only a short walk from the Stadium. The buses run every 10 minutes or so for most of the day.
The hotel is within walking distance of TGI, KFC and a nice bar / restaurant (cant rememember the name but not part of a big chain) The hotel istelf is a good example of the HIE brand, very clean, well laid out, rooms clean and ideal for the three of us with a fold down sofa bed as well as a double bed in the room.
At only £43 for one night it really was excellent value and we had a great stay.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pat-Michelle MacInnes-Tindall, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
4 March 2012
Thank you so much for your lovely comments, they are most appreciated and we are all so happy to hear you had a great time at the game.
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kirkcaldy
Senior Contributor
38 reviews 38 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Good stay”
4 of 5 stars Reviewed 11 December 2011
2
people found this review helpful

I travelled down from Scotland,with my boyfriend and his son age 12..The room is clean,coz,free parking.Staff are friendly..The breakfast was good :)

Its ideal for going shopping at the Metro

Room Tip: overall excellent.I enjoyed my stay there.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by margaretcameron43 for Newcastle-upon-Tyne
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Pat-Michelle MacInnes-Tindall, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
12 December 2011
Dear Guest,

Thank you for your positive comments. The team are delighted that you were happy with all aspects of your stay. We look forward to welcoming you back to Holiday Inn Express in the future.

Kind regards
Michelle Tindall
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Ayr, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“metro centre shopping trip”
5 of 5 stars Reviewed 4 December 2011

stayed two nights ,ideal location for metro centre, hotel spotless and service first class.
room was warm, shower great. great deal for bed and breakfast with dinner voucher for frankie and bennys. will definately do this again.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pat-Michelle MacInnes-Tindall, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review
12 December 2011
Dear Guest,

It is great to hear that you have had an enjoyable stay with us at Holiday Inn Express Newcastle Metrocentre. The staff are thrilled with your review, and we look forward to welcoming you back at the hotel in the future.

Kind regards
Michelle Tindall
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Additional Information about Holiday Inn Express Newcastle Metro Centre

  • Holiday Inn Newcastle
  • Holiday Inn Newcastle Upon Tyne
Address: Clasper Way, NE16 3BE, England
Price range (per night):* INR4,761 - 8,906

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Holiday Inn Express Newcastle Metro Centre
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