We used to live in Guildford and admired the hotel so when we visited for a family party we thought this would be the luxury place to stay. We paid a lot of money for a 3 night stay and our room was such a disappointment. It was a very poor experience; the staff were surly on our arrival, our room was a long and convoluted route from the front desk in a sort of modern-ish area behind the old hotel, with horrid old windows overlooking the side alley. The shower didn't work at all, the basin taps were not even connected to the basin, and the divan base of the bed was old and dirty. We paid an extra £5 (between us!?) for a cooked breakfast upgrade - this was a first - and had to argue with the waiter that we had booked it! He spent ages on the computer screen trying to find out if it was true! When we asked if we could be moved to another room we were told they were full and then put the phone down. We had planned to invite members of our family over to see 'the little piece of history in the town' that we'd booked but in the end were too embarassed to do so. It was all very tatty and run down. Perhaps there are some good rooms in the hotel, but we didn't get one!
- Angel Posting Hotel And Livery
