I have been to this Holiday Inn on many occasions. I have never stayed here. I just come during the day as its a useful location for me to meet colleagues, do various calls...

It's fine. it's a Holiday Inn so what do you expect.

Having said that - there is a little booth where they make coffees and all the waiters seem to hide in it. If I was a manager there, I would immediately see that most tables have to go to the waiters to actually get anything - drinks, food, the bill...

They also charge for wifi, which other Holiday Inn's don't charge for.
My wireless dongle only works on the tables near the exit.

Food is fine - I have a thing about sauces in sachets. But its fine

Stayed at this hotel for 1 night after an engagement/birthday party. Despite room being booked for a private function, the bar closed at 11pm. The main bar closed shortly afterwards and after several protests opened but only served one drink before closing again. Very poor service especially as we were residents. Drinks are very expensive and not all brand names.

The hotel staff at the Holiday Inn Guildford were absolutely Excellent. Nothing was too much trouble. The hotel was clean and comfortable. The food was value for money however the drinks prices would deter me from staying again!!

I stayed with the Holiday Inn at Guildford for a few weeks recently. On the whole the rooms were reasonably heated although the aircon was not consistent between rooms where some worked and others did not. Room availability can be patchy (even for a platinum PCR holder) and prices vary wildly depending on time of year and peaks. Check in and front of house staff are outstanding, the most notable of which being in the restaurant where some of the staff have the balance of customer service vs. intrusion just right. Speed of service ranged from really good to really bad (where time of eating and the number of big parties played a big part). Buffet food is excellent, if you like Indian, a la carte is pretty good and some of the dishes have a nice inventive twist. Post re-Fresh, the rooms were still a little tired. Rooms were noisy and most notably those with a party wall door. In almost every room I have stayed in (especially adjoining rooms with door) you can hear next door's TV and standards of maintenance range from really good to very poor (suspect a maintenance programme is underway and the variation is as a result of some rooms being fixed in turn). The pool is a real find, well maintained and all facilities spotless, the gym has weak air conditioning so if you exercise hard, expect to get hot! Bar was great, some of the best examples of the Holiday Inn "Can Do Promise" and customer service, clearly the general manager leads from the front! Bar snacks a little limited and the quality is so-so (not bad, but average and acceptable). Phone signal is poor and like most of IHG you can buy internet but this isn't really a substitute for the installation of the £1,000 of signal booster equipment which most of IHG's compettitor's are installing. Definitely recommend Guildford Holiday Inn, the people are excellent, the general manager is one of the best I have met, the rooms are a little tired and the food is pretty good.