My parents attended a wedding recently in Guildford, this B&B is closeby to the reception venue and seemed to be an ideal choice. The rate they paid was £65.00 a night which is quite steep for a B&B in Guildford but they were happy to pay for it due to the proximity of the B&B to the reception.
When they called to booked the room they made a reservation for a double room but upon arrival were given a twin room. This isn't a huge deal except they were given Room 6 in the building which is located in the roof void. My mum is 5'4" at the most and she had problems walking around the room with the low ceilings.
When they arrived at the hotel they basically dropped their luggage off and headed straight to the wedding. Naturally they got back late in the night, first thing they noticed when they got back to the room was there wasn't any toilet paper in the bathroom!! Surely this is a basic necessity in a B&B or hotel, usually you'll replace the spare toilet paper as there should always be a spare in the bathroom, alas no.
When my Mum went to bed she accidentally pulled the sheet covering the mattress up as she thought it was the sheet between her and the quilt. Once again usually in a hotel there will be a sheet between you and a quilt!!! When she looked under the sheet the stains on the mattress pad were pretty grim, she really didn't want to sleep in the bed but had no choice at that time of night..... On top of all of this the beds were rock hard and neither got a good nights sleep.
When they woke up in the morning they went into the bathroom to use the shower but found the towels were rock hard from many many uses. At this point they wanted to check out pretty much immediately and went down at 9.05am. They asked if there was a possibility of getting a cup of tea but were told the kitchen closed at 9.00am.... You would think after charging someone £65.00 a night they may be more flexible than to flatly refuse someone a cup of tea 5 mins after the kitchen closed. Sounds a bit Basil Fawltyish!
At check out my Dad mentioned to the lady in charge that the room had no toilet paper, all she said was 'Sorry about that'. Not much use late at night when you need to use the toilet!!
From what my parents said we would have to agree with the assertion of 'infolondon's review below that 'The lady who runs the B&B has obviously lost her passion for running the place'. She really couldn't care less.
All in all for the price a very poor experience. They would certainly recommend you look at other options in Guildford before staying here, especially due to the ridiculous room rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC