We have stayed at this hotel a few times but I think it is just getting worse and worse.
Don't get me wrong we had a lovely suite known as the "July Suite" - it was huge with a massive bed, three piece suite a massive flatscreen TV and a very large bathroom.
We stayed DBB at a good rate of £53.00 per person per night.
The evening meal was okay, it was a carvery. We were a little surprised that there were no greens, just carrots and red cabbage. The parsnips and roast spuds were a bit dried up although the meat was fine.
We were however kept awake until 4.30 in the morning by people in the bar down below our bedroom, which over looked the carpark and the outside seating. I have never heard such noise before in a hotel!!! The bar was obviously still open as they were clearly all drinking. Some weren't even even staying in the hote as I heard them call for taxis to take them home. We mentioned this to reception she just said "oh well, they have probably been to the races".
Breakfast was very chaotic, having to do your own toast, then you queue for your breakfast (which is self service), lots of things not topped up, you have to order your eggs separately. By the time you sit down, everything is cold.
Would we return?.......................Probably not!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 November 2011
Thank you for your review although why you call it "Such a Shame" baffles me! You stayed in the July Suite which normally sells at £190.00 room only and you had it for £106.00 DBB for two people! Noise in a hotel is inevitable and at the time the weather was hot and people were outside. Had you spoken to reception during the night and told them you were being kept awake by the noise they would have asked the people outside to come in, there is not much point saying something the following morning.
Most hotels now provide a toaster in the dining room to allow people to make their own toast this is not something new in fact it's rare to find hotels without toasters these days! Breakfast is a buffet and yes you have to order fried or poached eggs but if you order your eggs and then get the rest of the breakfast then it won't go cold it's quite simple really and if there is a big queue wait for it to subside.
It is your choice if you return or not but please don't paint a picture of things going wrong that could have been easily rectified.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC