My wife and I stayed one night at the Best Western at Eturia Park located next to Water World. We had room 415 located on the top 4th floor which is the executive floor. The room itself was spotless and there was a nice bottle of white wine chilling on ice for us, which I thought was a nice touch. The bed was really soft, which my wife liked, and the bathroom was fully equipped and also clean. The TV had the main channels and was clear. We did not hear any noise in our room, even though there was a Disco type function in the main function room on the Ground Floor. The reception staff were really friendly and we forgot our toothpaste, so they gave us a complimentary toothbrush and toothpaste.

My wife broke a glass by mistake, and they said no problem, thanks for letting us know. As the hotel is in Eturia Park there is plenty of amenities close by, such as restaurants and a Odeon cinema as well as a Retail Park, we wandered over the road to watch a latest blockbuster. The bar food is reasonably priced and was quickly delivered, very tasty. The bar prices are not exorbitant, so no problems there.

The breakfast in the morning was very adequate, they ask you your name and escort you to a table and tell you it’s a help yourself buffet style breakfast but they will serve you if required.

The only slight criticism was the lifts were undergoing routine maintenance on the Saturday morning, which meant they were out of order. My wife is on crouches at the moment, so it was awkward for her walking down 4 flights of stairs and then back up. We did mention this at reception, and they kindly offered us the operational staff lift, if it was a problem, we declined, but the offer was there, so still thumbs up really.

To sum up, this Best Western is large, clean and a credit to the chain, if we ever stay in Stoke again, we will be staying here, I forgot to add, the price of the rooms are very competitive as well. Please have a look at the photo’s we have included.

Mark & Michaela

We stayed 2 nights here in order to attend a football match at Port Vale's ground nearby. We arrived on the Friday night. Check-in was swift and pleasant. Although the hotel was far from full, we found ourselves in a room almost above a function room with an extremely loud disco. I fell asleep okay, but my wife had a disturbed night. It wasn't all night, probably finished about 11pm, but we had wanted to have a restful and early night's sleep. Incidentally, the room we had was clean, well appointed with a very good bathroom. The TV was a tad old and the remote didn't work until you got to within 18 inches which kind of defeats the point of a remote.
On the Saturday morning, we did some shopping nearby and on our return, our room was being cleaned by Margaret. When we told her about our disturbed night, she went off to reception to tell them and as a result we got some vouchers for drinks at the bar which we used that night to drown our sorrows as our team lost at the football.
We ate in the restaurant both nights. Service was good, friendly and efficient and the food was very good for the price (around £18 for a main course).
We plan on staying here again next year if we remain in the same league as Port Vale but will remember to ask to be away from any functions.

I stayed at this hotel recently as we were attending a wedding at the same hotel.
For the money (£70 inc breakfast) it is quite good. Breakfast not fantastic, the scrambled eggs were a bit watery etc.

One big problem was that the fire alarm went off at 2.30 am and was on and off for the next 30 min. I’m really not sure what went wrong, if it were a real fire then surely we would have been evacuated? It happened again during breakfast so I assume they have some problem.

All in all, not bad for £70 but rather let down by the fire alarm.

Stayed on New Year's Eve for the masquerade ball held in the hotel, and had a wonderful time. The room was lovely (very comfy bed), the staff very helpful, and the event itself ran like clockwork. Brunch available until 12.30 (because it was New Year's Day I think) was very thoughtful, and (I have to say) delicious! Great variety, and all freshly cooked. All the staff we encountered were very helpful and friendly, even though they were working on New Year's Eve! I would definitely go again.