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Holiday Inn Express Stoke-on-Trent – reviews, photos

3.0 of 5
Stanley Matthews Way | Trentham Lakes, ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
Ranked #2 of 11 hotels in Stoke-on-Trent
4.0 of 5 stars 160 Reviews
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160 reviews from our community

What travellers say about this hotel
  • Alton towers(11)
  • Good value(7)
  • Car park(7)
  • Family room(6)
  • Sofa bed(5)
  • Continental breakfast(4)
  • Clean and comfortable(4)
  • Stoke City(4)
  • Friendly staff(4)
  • Pub next door(4)
Traveller rating
    57
    54
    32
    14
    3
Only show reviews for Family (58) | Couples (38) | Business (19)
Date Rating
Scotland
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“Better than a 'lodge'”
4 of 5 stars Reviewed 4 February 2012

We stayed at Holiday Inn Express Stoke as we were visiting Alton Towers, but our 'usual' hotel, the Premier Inn Uttoxeter, had raised its prices above what we were willing to pay. Initially I was concerned that Stoke may be further than i wanted to travel, but 35 mins gets you into Alton Towers from here, so not bad really.

The hotel is adjacent to the football ground, but was quiet and sits shielded from the road, next to a Harvester Restaurant. The Building itself seems fairly new,it was certainly in good condition. Rooms were of the usual Holiday Inn standard. Comfortable, with the 'pillow selection' and a reasonable size TV. Express hotels only have a shower, no bath but thats not a problem for us. The room can be crowded when the sofa bed is is use, but there is still plenty room to move about.

One of the good things with the express chain is you have a complementary breakfast. And as the hotel was cheaper than the Premier Inn, or Travelodge I did regard it as complementary! It wsn't a full english, but in additional to an exyensive Continental selection you have link sausage, beans and scrambled eggs. Not the best I have ever tasted but nice enough!

We stayed for a couple of nights so were looking to eat in the evenings. The Harvester was ok, but was more quantity than quality, so second night we got directions to festival retail park where there was a choice of restaurants. Its only 5 mins drive. Also worth a visit.

The bar in the hotel was a bit pricey, but has free wifi, so was 'compulsory' to visit as my teenage daughter needed to update her facebook! Lol! Staff are friendly and will offer any advice if requested.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
2 reviews
1 helpful vote 1 helpful vote
“OK at best...”
2 of 5 stars Reviewed 1 February 2012

Not a bad place to stop.

Only let down was the breakfast. I thought it was an English breakfast! then I soon found out it was only 3 hot items.... beans, sausage and scrambled egg.
The Beans were ok. The sausage were the poor quality ones I cannot eat. and the egg looked as if it had been there for hours. I thought I'd ask someone about the egg but yes you guessed it no one to ask for 20mins.
On checking out I thought the guy would ask if my stay was ok. NOPE he did not just Thanks.

Will be looking else where next time 2/10

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask smoky242 about Holiday Inn Express Stoke-on-Trent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Graham, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
2 February 2012
Thank you for taking the time to review our hotel following your recent stay and please accept my apologies for the disappointment you felt with the Customer Service standards you experienced.

We are proud of the high levels of Customer Service that we offer and I have spoken with my team to ensure that this is displayed at all times.
I apologise our complimentary breakfast did not meet your expectations during your stay. Thank you for your candid feedback. We are constantly reviewing our breakfast offerings to ensure all our guests have a great start to the day.

Thank you once again for reviewing our hotel and I hope that if you return to Stoke-on-Trent in the future you will give us the opportunity to make amends for the disappointment you felt on this occasion.

Kind Regards
Kelly Graham
Deputy General Manager
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good location for visiting Stoke FC and Alton Towers”
4 of 5 stars Reviewed 29 January 2012

This hotel is situated a couple of minutes walk from Stoke's Britannia stadium so would be perfect for any travellers looking to stay over and catch a match. We were there for Alton Towers and the drive from this Holiday Inn isn't too bad, don't remember exactly but I think it was around 45mins. There's plenty of free parking outside the hotel which is also great. Food wise there's a Harvester's just across the car park but nothing else close by.

The receptionist explained things clearly regarding room and breakfast arrangements. Our room was adequate size, standard Holiday Inn sizes if you've ever been stayed in one before. The beds were of a good size and very pleasing for my girlfriend as she liked that they were very bouncy but also firm and rates them 5 stars for that lol.

Breakfast was generally good although lacking in variety, full english was fine. All in all we had a decent stay here which did the job for offering a good nights rest and breakfast. Good value and location + parking.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Market Harborough
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Good Value”
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Reasonably priced modern hotel which included an excellent buffet breakfast. Near Stoke football ground and A50, so do not expect any views but staff were friendly, room quiet, an excellent inexpensive Harvester across the car park for evening meal (full of locals which is always a good sign - go early, it gets very busy). Would definitely recommend this hotel for any business trip or overnight stop. Whole experience was better than we expected and would definitely use this chain/franchise again.

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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Victoria462 about Holiday Inn Express Stoke-on-Trent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Graham, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
30 January 2012
Thank you for taking your time to share your fantastic comments with us and give us valuable feedback.

It is great to hear you found our hotel staff friendly as we pride ourselves in delivering the highest levels of customer service. I will ensure I communicate your feedback with the team.

I’m glad to hear that your stay with us has met your expectations and we look forward to welcoming you back should your travels bring you to Stoke-on-Trent in the near future.

Kind Regards
Kelly Graham
Deputy General Manager
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UK
Senior Contributor
48 reviews 48 reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“OK place to stay - nothing more”
3 of 5 stars Reviewed 27 January 2012

Its a Holiday Inn - what do you expect.

I assume all Express outlets dont have restaurants. There is a Harvester nearby, but thats it. and unless you want burger or ribs - thats about it.
Free wireless in the main foyet / bar area. but not free in your rooms - dont understand the logic, other than add-ons...
breakfast was pretty awful. But it is Holiday Inn.

Rooms were fine. no iron. apart from that. i slept ok

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask HantsJonny about Holiday Inn Express Stoke-on-Trent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Graham, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
30 January 2012
Thank you for taking the time to review our hotel following your recent stay.

We do not have onsite restaurant however the closet option is the Harvester restaurant adjacent to hotel. There are also options of ordering a takeaway into the hotel where you are welcome to dine in our great room area or our reception team are happy to recommend local restaurants within a 10 minute drive away from the hotel.

I apologise our complimentary breakfast did not meet your expectations during your stay. We are constantly reviewing our breakfast offerings to ensure all our guests have a great start to the day.

We have irons and boards available at reception which is manned 24/7. Fee WIFI is available in the Great Room for 6 hours per day as we understand your need to access in internet during your stay.

Thank you once again for reviewing our hotel and I hope that if you return to Stoke-on-Trent in the future you will give us the opportunity to make amends for the disappointment you felt on this occasion.

Kind Regards

Kelly Graham
Deputy General Manager
Report response as inappropriate
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Additional Information about Holiday Inn Express Stoke-on-Trent

  • Holiday Inn Stoke-On-Trent
  • Stoke-On-Trent Holiday Inn
Address: Stanley Matthews Way | Trentham Lakes, ST4 4EG, England
Price range (per night):* INR4,514 - 7,524

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