That was the second time we had stayed in this hotel which means disappointed twice. The first was for our honeymoon in 2008 for one week which cost us nearly 2mnths salary for basic accommodation, not even champagne and the second this month for a conference, have stayed for two days after-4days in total. First the receptionist could not find the reservation; thankfully we had a printout with us. It turned out they have overbooked and we had to wait hours until all got sorted, not even an apology. When finally checked in the room was in a bad state, not clean and noisy, the shower burns you every time you get a shower if it works at all that is. The WIFI connection is really poor; staff are ignorant robots most of the time probably overworked, most did not even speak enough English. The location is inconvenient, have to walk up hill or steep downhill if want to leave car behind hence eye watering parking charges in town. It is around 2miles to town, not an easy walk so pack good shoes or pay even higher charges than London. Or even better do yourself a favour and do not stay there, I know I would not again. The only good thing I could say about the hotel is that the rooms are spacious.

I have just purchased a voucher from Buy a gift and called the hotel and booked a room for my stay on 7th march with no problems at all. After seeinf some of the comments I would like to say I booked the voucher assuming that there would be limited rooms on the offer - as with all of these types of offers. Im hoping my stay will be as pleasent as the member of staff who booked my room. !!

Having searched for a central place to hold a meeting with two business colleagues I plucked out the Bailbrook House, excellent choice, the room, layout was exactly as requested. Although the checklist at the beginning of the meeting would be best served to a large booking it did mean that the coffees, lunch etc arrived when we asked for it, all staff were pleasant, the room was wonderful very period and conducive to a focused meeting. I was even surprised by afternoon tea arriving with scones and cream. Staff were very welcoming and I would definitely go back again

I was wanting to book a room for the weekend of the 28th/29th of January and I was told that there were rooms availible. When I mentioned the BUY-A-GIFT voucher I was transferred to another member of staff who then told me that there were no rooms availible with the voucher! Not impressed at all and from the reviews it appears many others have experienced the same thing. Won't be wanting to stay there again.