Visited Bath for the first time in mid January. We chose this hotel having stayed in other group hotels before. Hotel is clean, comfortable and quiet, we had a room on 1st floor and had total peace and quiet every night. Bedroom and bathroom were perfectly maintained, as was everywhere in the hotel. Only gripe was at breakfast one morning when the kitchen had run out of butter, we had to ask for forks and wait for scrambled eggs. It was not busy but could have been just one of those days? Hotel is a good 15 minute walk from Bath Abbey and the Roman Baths, so we never used car throughout our stay. £4.50 per day parking fee at hotel is fair. Like other hotels of this type there is a constant turnover of guests but all the staff were pleasant and professional. 42 inch TV was brilliant in room as were tea and coffee making facility. We will return to Bath and this hotel without hesitation later in the year.
Room Tip: Ground flloor rooms on front and side face car park and the smokers congregate there
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear Guest,
I would like to firstly thank you for such an encouraging review. We value all guests’ feedback so we can assure all aspects of a guests stay is kept to the best levels possible.
I will have great pleasure informing our housekeeping team and maintenance technician of your review, as I know they will be thrilled with your comments.
Please accept my apologies with regards to breakfast; I can assure you that this is not our usual standard of performance and I will be having a meeting with our breakfast assistants to ensure this does not happen again.
I am pleased you liked our new LCD TV’s, they have recently been installed with Freeview, enabling guests a wide option of channels.
Thank you for taking the time to write this review, we will certainly be looking forward to welcoming you back later in the year.
Yours sincerely,
Lisa Franklin
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC