We booked last minute direct with the hotel. The room was good value and the staff were excellent. Well woth the nights stay. Decor tired though.

I have recently stayed in this pleasant and comfortable hotel .The room was clean, spacious with an ensuite bath and shower where laundry was changed regularly and drinks supplies replenished every day.
The food was of an exceptionally high standard considering I was with a tour company where costs have to be as low as possible.The menu choice was more than adequate.
The staff were pleasant , helpful and went that extra mile.
The hotel is sitated on a steep hill but this is overcome by a regular bus service with bus stops outside and of course you could book a taxi.
One area of concern though.Keep a tally of your bar account yourself.Drinks were charged to accounts incorrectly or overcharged as became evident on the day of departure.These mistakes were rectified however by mutual agreement.
I would stay at this hotel and recommend it to friends.

Just returned from a 4 day self-drive to this Shearings Coast & Country Hotel. We did have one issue in the room but this was attended to very swiftly and efficiently. As with lots of Shearings hotels this one is the subject of refurbishment so I'm sure rooms will be much smarter in the near future. That said, the staff couldn't have been more friendly, efficient and courteous. Everyhere looked cosy and Christmassy, the food was lovely and the hotel is in a perfect location for exploring the beautiful city of Bath. Thanks to all for a lovely break :-)

It has been 30 years since we visited this hotel and did expect changes, however paying for less was not what I expected. I upgraded our room to an 'Ambassador' room and that was a fundemental error. On arrival in the afternoon there was no heating in the room or bathroom and the bathroom towel radiator was not working either. I reported this to the duty manager and he said he would put it in 'his book' for the maintenance men. The television gave up during the night which I reported to reception. None of these problems were rectified during the day. Speaking to the duty manager he said that the heating only came on during 18:30 to 06:30. I asked to be moved to another room but he said the were no other rooms available. He offered a portable electric heater to put in the room / bathroom but there was one already in the wardrobe, I expect this was left there to placate other guests. He changed the television after indignantly saying it was not in 'his book' but would get one from 'another room'. He also said he had adjusted the heating timing and everything should be ok. The bathroom underfloor heating came on about 4 hours later but nothing else. Other guests in the same hotel area near us said they had no heating but others said they could not control the excessive heating and had to put a shoe in the doorway to cool the room down. Due to the inherent layout of this hotel there are a lot of stairs to negotiate if you are on the upper floors even with a lift. Overall the staff (except the duty manager) were very good and the food ok.