Reading some of the review I wondered whether we went to same place and have double checked the lodge, it must be just bad luck but ours was not a pleasant stay to say the least. Maybe because of the renovation work was going on it was extra noisy and dusty and my extremely king husband did not want us to make a fuss so would not let me approach the manager but it was really unpleasant stay especially considering the obsene charge we paid for the 4 nights (over £750)
I would not say staff were unfriendly but they were not around, the place was not in a good condition to justify the price and we have ordered four poster room and roses in the room since it was our honeymoon but what we stayed in or received was far from nice room,not even fresh roses Hope your stay will be more pleasant…

From the moment we checked in to the moment we left everything was perfect - the room, the staff, the breakfast........fully recommend the Bailbrook Lodge for the perfect romantic getaway.

We arrived at Bailbrook Lodge to find a beautiful Georgian building. It was easy to find, in a very good location for exploring Bath, had free parking and nice grounds.

We were greeted by Michael and shown around the hotel and then up to our room. We had been upgraded to a four poster room which at first looked great, a nice size, but the bathroom was not a bathroom but a walk in shower with a toilet and a seperate wash basin in the bedroom itself. However, there was one major problem and that was the dust. It was everywhere. We advised Michael, who straight away went up to the room and dusted it, but on our return there was still a great deal of dust on almost every surface. In places you could write your name in it!

Some of the furniture had seen better days, the chair arms were thread bare and the TV unit drawers were broken and did not close. There were several stains on the carpet although the carpet had obviously been renewed fairly recently. Some of the wallpaper was peeling off.

The four poster bed was large. It had two single mattresses on it that should have been zipped together. However, the zips were on the outside edges and so this was not possible and we had a gap down the middle of the bed. Also there was no mattress protector.

Breakfast was good. A selection of cereals, croissants, yoghurts etc followed by a cooked breakfast of your choice with local produce. However, on day one we received two sausages and a whole tomato but on day two only 1 sausage and half a tomato. The only disappointment with the breakfast was the fresh fruit salad, which may have been fresh a week or two earlier but had mouldy fruit floating in it. On day 2 this had been rectified and a new salad made.

The staff cannot do enough to help you. Daniel and Michael are both great, as are all the staff and they are the one thing that is a asset to this business.

This could be a wonderful place to stay if they can clean up their act. We would consider staying there again but only if they could assure us that the rooms were clean and the other items of housekeeping rectified.

We stayed at Bailbrook Lodge on a Dealcheckers special rate but would not have paid the full price for rooms in their current state. In our opinion this is not a four star hotel, maybe a three star.

On our departure we informed Daniel of our problems and he made a very good reduction to our account.

We booked from New Years Eve for 2 nights and on first impression looked very old and quaint, on arrival we were met by Daniel in the reception area who showed us around the hotel and explained everything to us what we needed to know and made sure we had all our questions answered. The room me and my partner had was lovely. Daniel made our stay more relaxed and easy, he sorted out taxi's for us and found out times the Roman Baths were open, how much and so on... Breakfast was great and there was a great choice to choose from. We would definately recommend anyone to stay and would definately return