A warm welcome from the moment we arrived to the end of our stay. An ideal place to stay, with comfortable room and facilities. Good location, within walking distance to the local attractions and city centre. Brocks issued Parking permit which was very handy indeed. Will return to Brocks again for both the hospitality and good location of this Guest House. Thank you Richard and to his staff. I would suggest packing your best walking shoes if visiting Bath as soo much to see (this has no bearing on the location of this lovely Guest House - just Bath itself..)

Our Online reservation experience with Brocks left a rather bitter after-taste that almost destroyed our confidence with online (website) booking for other hotels in England.

We made a booking for a family room in Brocks Guest House through “visitbath.co.uk” along with 10% advance payment. We received the booking confirmation by email (after the usual checking for room availability) from "Visitbath", and our credit card payment was received and acknowledged.

A few days later, to our horror, we received the following email from Richard of Brocks,”I’m very sorry but we are fully booked for the dates requested. ..(we will) request a refund of your 10% deposit.” We were rather distressed, because we had received booking confirmation, made deposit payment in advance, and cancelled tentative bookings with other hotels.

We wrote to Richard to: 1) express our concerns about the poor integrity of the booking system, 2) get refund on our deposit, and 3) get an explanation of how a situation like this could have happened.

Instead of getting a reassuring response, we received a rather patronizing response from Richard,”It's called HUMAN ERROR, I do apologies but these things happen.” I couldn’t believe the response I got, so I had to telephone Richard just to hear Richard’s incredible explanation for myself, and to convince myself that Brocks Guest House isn’t just an internet scam. The phone calls cost more than my cash deposit, but I had to do it, otherwise this would’ve destroyed all my years of confidence in online hotel bookings.
We got our deposit returned eventually, only after several anxious weeks of enquiries via email and telephone calls from half way across the world.

If customer service starts at the point of reservation, I’m afraid Brocks Guest House FAILED MISERABLY.

Brocks Guest House was a fantastic place to stay. It has a great central location, but in a quiet street, very pretty on the outside, giving a great first impression. They had plenty of information on sightseeing and things to do in Bath, great for first time visitors. They also went completely out of there way to help with the parking situation (which was a nightmare in mid December) The room was extremely clean and had everything you need, the breakfast was also good. I also thought it was well worth the price paid. I would recommend Brocks to anyone and will definitely visit again, thank you Brocks, for giving us such a great weekend!!!

brock house was nicely situated and easy to find,on arrival was greated and given keys to our rooms ,Nice and clean room bed very squeaky and bedding not as lush as would have
liked.inall worth the money and overall a nice place to stay.







like but ok and clean ..