Firstly, after booking this hotel I read some of the reivews - I know wrong way around! But I'm glad I did. I will agree that parts of the hotel are dated but I think this just adds to its charm. Right from the moment my daughter and I arrived we were made to feel welcome, safe and comfortable. This was important to me as this was the first time we had travelled without my husband and son. Our room was very clean, warm and comfortable and yes it did have a few bumps and bruises but let's be realistic here, the rates were not astronomical and for the hundreds of thousands of visitors to Bath what can you really expect of some of the less expensive hotels. If, like us, you were out most of the day shopping and sightseeing then the hotel was more than adequate. The staff are friendly and helpful and the breakfast each morning was just what we needed to set us up for a busy day sightseeing. If I had to make a complaint about the hotel it would be about the windows!! Our room was at the front of the hotel and on the Saturday night you could hear all the revellers just outside at the Taxi rank, I had got up out of bed to check that the window wasn't open but I realised that it was just because its the original windows and you can just about hear everything. The hotel itself, despite being at full occupancy, was very quiet and we could hear nothing from the other rooms beside or above us. All in all I would recommend this hotel to anyone looking for a pleasant place to lay their heads - anyone who wants to go to Bath and stay in their hotel all day and night might need to "take the waters"!!

Had a really good deal with Saga-no single supplement. Read reviews here and requested rooms with good water pressure-no problem there. We had lovely big rooms, extremely clean, the staff were excellent and the food very good. Yes it needs refurbishing-although the public rooms were very nice. It would doubtless have been a lot more expensive with new furniture and decoration. Our only reservation was the parlous state of the wardrobes-but staff immediately mended the one where the door fell off. We would certainly go again but if you want immaculate modern rooms then this hotel is probably not for you

Very poor welcome from staff, felt like a bad backpackers. Were barely acknowledged. Public areas were stewn with towels on the floor and stairway - very dirty common areas. Poor maintenance in the room, small broken missing pieces, etc. The heating in the room was almost unbearable and could not be turned down. Too expensive for the level of accommodation - paid £130. Will not be recommending or returning. Stay clear!

The biggest asset to this hotel are the staff, who have a lot to put up with at this tired and worn out hotel. Whilst the public areas are passable, the bedrooms and bathrooms leave a lot to be desired, peeling wall paper, badly stained ceilings, archaic bathrooms with taps that barely work.
The hotel is very central and offers the traveller easy access to many of Bath's historic attractions, but the hotel does not offer value for money in its current state and we heard many complaints whilst staying at the hotel, which must be constantly demoralising for the staff. We could have added to these, but what we already heard was sufficient to say that our observations were not the exception.
Alex Politsi 'The Hotel Inspector' would have a field day and whilst we had an enjoyable stay this tired and worn out hotel which is long overdue a revamp, would not feature in any repeat visit.